Dx Command Center Product Manager, Global Diagnostics

Location considered: Ireland based

Role Description

We are seeking a dynamic Product Manager to lead the development and execution of the roadmap for Dx Command Center, Zoetis's cloud platform enabling IoT product support capabilities to the Vetscan family of animal diagnostics.

Your leadership will be key in ensuring real-time support for a growing install base of point-of-care diagnostic analyzers, enhancing our service capabilities and customer experience.

• The Product Manager is accountable for the products assigned and will own the product roadmap, vision, and strategy for these products cradle to grave including budget guidance.
• The Product Manager incorporates inputs from subject matter experts (SMEs) on a Cross Functional Product Team (CFPT) to define problem statements and prioritize product backlogs. You will need to be a strong leader to guide the CFPT and sub-teams in product break-fix needs, constant maintenance, performance improvements, and delivering enhancements and new innovations that create long-term customer value. You will need to be able to influence your colleagues, stakeholders, and key executives, through your use of data and logic.
• The successful candidate will be attuned to customer needs in veterinary medicine and their experience using our diagnostic products.  It is our mission and responsibility to provide, sustain, and develop veterinary diagnostic products and features that will delight our customers and better animal health.

Define problem statements and product vision + strategy, and maintain product backlog by:

• Conducting continuous product discovery, which is sustained practice of experimentation and customer conversations to inform product development decisions which is key to be acknowledged as a Voice of Customer (VOC) expert
• Aligning with Commercial teams on product financial and strategic goals
• Knowing the product users, product operations, and connecting the two into clear product requirements; this includes an in-depth understanding of veterinary needs and best practices within animal hospitals
• Monitoring product performance and Key Performance Indicators (KPIs)
• Providing ROI assessments for projects and understanding when to make tradeoffs in investing between projects and features
• Bringing on-the-ground feedback into product backlog with long-term strategy in mind
• Putting emphasis on continuous improvement and prioritization
• Delivering on open items in product backlogs with planned release schedule

Lead CFPT and sub-team collaboration by:

• Guiding empowerment of these CFPTs to make key decisions
• Assigning team level Objectives and Key Results (OKRs)
• Working effectively with other functions within Zoetis which includes team building, facilitation, giving and receiving feedback, and promoting psychological safety
• Identifying and leveraging team members to come up with creative solutions to solve customer problems and understand that consistent innovation is the results of each product team member contributing their passion and their ideas
• Holding teams accountable to the results and not being afraid to sign up for these results
• Being the VOC

Be internal advocate, product expert, and product evangelist:

• Driving all facets of product experience in new product launches across global markets, supporting customer, colleague, and company preparation efforts, and helping transfer materials and expertise to the commercial and medical teams
• Communicating regularly with Commercial, Medical, and Support teams on product update and deployment plans including creating documentation needed to assist with training and service
• Tracking industry trends and the competitive landscape
• Operating as product owner in ZTD software release process
• Working with a network of research veterinarians and/or experts in a variety of veterinary disciplines
• Partnering with Zoetis Business Development (BD) and GMS External Supply/Procurement to negotiate or re-negotiate agreements, if applicable to product

Experience:

• 5+ years in Product Management, product development role or equivalent industry experience with a strong background in support platforms and/or IoT-enabled products preferred. Medical device experience is a plus.
• Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing
• Proven ability to engage with SMEs and company leaders in a constructive and collaborative relationship

Skills/Traits:

• Action oriented: “can do” and “does do” attitude; authentically engaged with peop