Director of Solution Engineering, Patient Experience

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Software Engineering – Integration

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

Johnson and Johnson is recruiting for a Director of Solution Engineering, Patient Experience. This position’s primary location will be Titusville, NJ with occasional domestic travel primarily in the NJ, PA area.

At J&J Innovative Medicine, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating diseases of our time. And we pursue the most promising science, wherever it might be found. Our J&J Innovative Medicine Technology promise is to create a future where disease is a thing of the past by unlocking the power of people, technology, and insights. Do you want to be part of this mission? This critical leadership role is driving us to achieve this promise!

Every patient’s healthcare experience is unique and shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients and their caregivers, the decision to start or stop treatment is overwhelming. J& Innovative Medicine recognizes this and is passionate about experiences that are personalized, helpful, and hopeful. We believe technology is key to supporting patients throughout their journeys, and this role is pivotal to shaping those experiences!

The Director of Solution Engineering will play a pivotal role in shaping and executing our North America patient experience.  The incumbent’s leadership will be instrumental in shaping the strategic vision, development, and optimization of J&J’s patient engagement and pharmacy platforms, including Salesforce Life Sciences Cloud, AWS, and other patient, call center, and healthcare system technologies. The Director will collaborate closely with cross-functional teams, stakeholders, to align Patient Experience solutions with business goals while ensuring a seamless customer experience and order fulfillment efficiency. The Director will define and execute the engineering vision, establish modern architectural patterns, and ensure solutions are scalable, compliant, and aligned to enterprise standards.

As a strong engineering leader, this Director will anticipate industry trends, respond to evolving customer demands, and foster a culture of experimentation to unlock high-value opportunities. This role will actively engage functional leaders across the organization to position our Patient Experience and Customer Solutions as a strategic differentiator and a catalyst for digital transformation.

 

Responsibilities:

Engineering Strategy & Architecture

• Own end-to-end engineering strategy for patient engagement platforms, aligning to business priorities, regulatory requirements, and enterprise architecture.
• Define and enforce modern architectural principles, including microservices/SOA, event-driven (Kafka, SNS/SQS), and API-first/headless (REST/GraphQL).
• Establish reusable, scalable platform capabilities to accelerate product delivery.
• Drive secure-by-design and privacy-first engineering practices across all patient-facing solutions.
• Lead adoption of agentic AI architecture, enabling composable, orchestrated capabilities across channels, content systems, and tenant experiences (leveraging MCP/A2A patterns).

Engineering Delivery & Operational Excellence

• Deliver scalable, resilient systems with clear SLAs and stro