Clinical Quality Specialist- Berkshire Medical Center, Performance Improvement, Shift: Days, 40hrs

Job Summary   This role manages, organizes, coordinates, supports and participates in clinical quality performance measurement and improvement activities. Primary functions are accomplished through a combination of clinical knowledge and experience with performance improvement tools and Evidence Based Care standards. The focus of this position is to improve patient safety and culture of safety throughout the organization through utilization throughout the organization. Responsible for improving clinical outcomes through coaching frontline staff, gathering and sharing best practices, creating content for performance improvement workgroups, sharing data, and monitoring effectiveness of projects.  

Experience

• Experience in quality management or a professional clinical setting required (Hospital experience preferred).

• Evidence of strong computer skills preferred.

• Experience with group leadership and facilitation preferred.

Education

• Bachelor’s Degree required

• RN, MD or other clinical health care degree required

• Lean Six Sigma or other PI Methodology experience preferred

License & Certifications

• Certified Professional in Healthcare Quality preferred

• RN License - Currently licensed as an RN in Massachusetts (preferred)

Additional Requirements

• Strong clinical knowledge and experience.

• Possesses basic understanding of a hospital medical record including an electronic medical record (EMR).

• Has experience with computers: Microsoft Office, PowerPoint, spreadsheets, etc.

• Establishes and maintains effective relationships.

• Works independently to organize and prioritize projects, departments, and committees.

• Works with confidential information with a knowledge of applicable data privacy practices and laws required.

• Demonstrates excellent presentation skills utilizing available formats (person-to-person, databoards, PowerPoint, etc.)

• Demonstrates and promotes a culture of continuous improvement.

• Maintains excellent listening, interpersonal, written, oral, and presentation skills.

• Demonstrates creative problem-solving skills.

• Maintains high self-motivation and direction.

• Executes tasks and deadlines while under pressure in an effective manner.

• Demonstrates understanding of the organization’s goals and objectives.

• Demonstrates strong customer service orientation.

Schedule:

• Monday-Friday
• Hours: 8:00am-4:30pm
• No weekends or holidays 
• Will work from Hillcrest Campus but may need to travel to other sites as needed.