HR Operations Analyst I (US) - Adjudications Team

Work Location:

United States of America

Hours:

40

Pay Details:

$25.00 - $37.25 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Human Resources

Job Description:

This role will support Talent Acquisition Operations in managing the background check process for new hire employees. The ideal candidate will have a strong understanding of the adjudications process and will work diligently to ensure to follow the laws and requirements to mitigate risk.

HR Operations Analyst I- Provides a range of analytical, program and/or operational process support within a defined functional area.

Depth & Scope:

• Comprehensive knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area
• Identifies key operational / reporting / process issues
• Leads problem resolution for issues that have been escalated, and/or escalate to appropriate level where further clarity or interpretation is required for higher complex policies or rules is required
• Provides thorough analysis and/or specialized reporting or operational/ process support
• Requires general understanding of the overall function and/or businesses supported
• Some complexity in operational / reporting / process and/or analysis function generally requiring a short term focus
• May lead small scale initiatives or work stream packages for assigned area

Education & Experience:

• Undergraduate degree required
• 2+ years relevant experience required
• Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area
• Requires general understanding of the overall function and/or businesses supported
• Organized self-starter with excellent analytical, problem-solving and time management skills
• Detail oriented, high level of accuracy and ability to work independently
• Strong communication skills, both oral and written
• Strong PC skills including Microsoft Office, Excel, Access and PowerPoint
• Strong customer orientation, interpersonal and communication skills to deal effectively with all levels of staff

Customer Accountabilities:

• Acts as a key resource / specialist for an HR area /program(s) by providing subject matter expertise / analysis or complex operational process support
• Manages assigned programs, ensuring coordination of changes, and timely and accurate transaction processing
• Provides optimal employee and partner service, including expert guidance and advice on policies, programs and procedures, while adhering to customer service standards and Customer Experience
• Models, Identifies, documents, investigates processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise
• Develops and executes on reporting functions and/or produce consolidated or aggregated reporting as appropriate
• Manages relationships with internal and external partners
• Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations for improvement
• Contributes to the identification, development and implementation of new operating workflows, additional services / applications or operational efficiencies for HR Operations
• May lead work streams by acting as a project lead / subject matter expert for small-scale projects / initiatives in accordance with project management methodologies

Shareholder Accountabilities:

• Prioritizes and manages own workload to meet SLA requirements for service and productivity
• May interface with regulators, external groups (legal firms, vendors, etc.), on operating and service delivery issues relative to the specific area of funct