Senior Product Account Manager

Job Title: Senior Product Account Manager

• Location: Cambridge, MA  

About the job 

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Supporting the 1Rare Universe in its common goals, mission and new go-to-market (GTM) approach, the Senior Product Account Manager will be a critical connector between the Divisional Director and the broader teams within their assigned region. The GTM model highlights the need to reinvent and evolve the Product Services role with more accountability, responsibility, and strategic intent than ever before. This pivotal role requires an elite "play to win" mindset with elevated performance expectations, accountability, strategic thinking, and proactive leadership. 

The Senior Product Account Manager will be responsible for managing a territory of healthcare facilities that treat Rare Disease patients.  The Senior Product Account Manager is highly motivated and an analytically minded territory executive that will secure, build and maintain long-term relationships with Healthcare Professionals to enhance their experience with Sanofi. The Senior PAM consistently tracks, evaluates, and interprets patient adherence to therapy in addition to working cross functionally to identify barriers to treatment. This includes the use of advanced tracking tools to determine the root cause for deviations, analysis of territory trends, and reporting to appropriate parties. 

The Senior Product Account Manager will be involved in multiple concurrent projects while consistently utilizing strategic analysis and influence to deliver a best-in-class Customer experience. They take initiative on issues/gaps or projects that arise and quickly develop a plan for improvement and collaboration. Acting as an agent of change during times of transition, they provide leadership and mentorship to the broader team. Within the GTM model, the Senior PAM works alongside four core cross-functional partners on a regular basis: Case Managers (CM), Patient Education Liaisons (PEL), Sales, and Medical teams — collaborating closely to ensure a seamless patient journey and best-in-class customer experience. 

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

Main Responsibilities

GTM & Cross-Functional Collaboration 

• Partner with Case Managers and Patient Education Liaisons by sharing relevant patient information on orders, infusion data, and missed doses; jointly identify and address barriers to treatment; and align on patient status, adherence and shipping updates; coordinate Charitable Access program transitions to and from Commercial treatment 

• Engage with Sales and Medical team to align on account strategy, share customer insights, and support a unified approach to healthcare provider relationships; collaborate to stay informed on clinical developments, support compliant communication of patient insights, and ensure alignment on disease state and product expertise 

• Collaborate in monthly account strategy and planning with teams — including CM, PEL, Sales, and Medical — contributing insights and strategic recommendations specific to their region 

• Participate in launch preparations with insights and expertise, supporting new product and indication readiness 

• Coordinate on patient journey continuity and onboarding across all team partners — including onboarding new customers and infusion sites — maintaining alignment on patient status, needs, and treatment milestones 

• Communicate KPIs to measure success and impact on a monthly basis across team partners, ensuring transparency, alignment, and accountability for results 

• Travel based on cross-functional team needs, driven by strategic account priorities within their assigned region 

Customer Relations 

• Cultivates, builds, and maintains strong relationships with Healthcare Professionals at treating facilities to obtain patient infusion information/barriers 

• Organically building sustainable customer relationships through shared goals that are iden