Sr. Product Rating Analyst

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Product

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$87,400.00 - $144,400.00

Target Openings

1

What Is the Opportunity?

Under general supervision, provides support for Content Management (elibrary, Uguide & product catalog) and BI Forms. This job does not lead others.

What Will You Do?

• Analyzes and contributes to business requirements, such as rate/form filings and other related documentation; provides oversight to less experienced members of the team.
• Define, prioritize and ensure a ready backlog of forms work for a smaller scale product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed
• Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure product meets defined acceptance criteria
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement
• Partner with Circle Leads and peers to effectively communicate resources required to achieve defined business outcomes.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
• Ensure successful daily operations of eLibrary, Product Catalog and UGuide by adhering to SLA’s, providing guidance about daily questions, forms management process, monthly publishing, etc
• Ensure all forms updates are published timely and efficiently and in accordance with the forms release timelines, as well as seek ways to simplify and automate current publishing processes
• Meets or exceeds quality, timeliness, and service level agreements.
• Identifies and conduct analysis of rating discrepancies.
• Develops effective relationships and provides consultation to various business partners and teams.
• Other duties as assigned.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's degree in a related field.
• 2 years of experience in Agile product management preferred.
• 5 years of programming/ configuration, development, actuarial, or rating experience preferred.
• Solid knowledge of property casualty insurance products (Personal or Business Insurance).
• Strong personal computing skills with experience using Microsoft Office Excel.
• Demonstrates an aptitude for learning assigned supported business systems and technology.
• Intermediate leadership, innovation and initiating skills.
• Results driven.
• Customer-focused orientation (agent and consumer).
• Intermediate oral and written communication skills, with ability to influence others.
• Intermediate organization and time management skills.
• Attention to detail.
• Intermediate critical thinking and analysis skills to assigned work efforts. Also includes intermediate problem-solving skills.
• Actively invests in improving own capabilities.
• Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.
• Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the team
• Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
• Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience
• Collaboration: Expertise working with others in a cross-functional multi-team environment.

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