Senior Transfer Agent Services Analyst

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COMPANY

Allspring Global Investments™ is a leading independent asset management firm that offers a broad range of investment products and solutions designed to help meet clients' goals. At Allspring, our vision is to inspire a new era of investing that pursues both financial returns and positive outcomes. With decades of trusted experience propelling us forward, we strive to build portfolios aimed at generating successful outcomes for our clients. We do this through the independence of thought that powers our investment strategies and by bringing a renewed approach to look around the corner to unlock what's possible.  Allspring is a company committed to thoughtful investing, purposeful planning, and the desire to deliver outcomes that expand above and beyond financial gains. For more information, please visit  About Us - Allspring Global Investments.

At Allspring, unique views inspire us. We leverage the diversity of people, ideas, and skills to help our clients pursue their financial goals. We strive to attract and retain a diverse talent pool that enables us to better serve our global client base. Intentionally fostering a diverse and inclusive culture allows us to empower innovation, productivity, and engagement. It’s also essential for elevating the experience of our clients as well as the communities in which we operate. Thank you for considering Allspring as you explore the next step in your career journey.

POSITION

The Senior Transfer Agent Services Analyst plays a key role in overseeing the operations and performance of third-party transfer agent service providers and ensuring the delivery of high-quality shareholder services. This role requires strong analytical, operational, and communication skills to manage vendor relationships, monitor service levels, and support regulatory and board reporting.  This position partners closely with internal teams and external service providers to support the transfer agent and shareholder servicing ecosystem.

We currently operate in a hybrid working model, whereby you will be required to work in-office 3 days a week.

Location(s): Milwaukee, WI

RESPONSIBILITIES

Operational Oversight

• Oversee daily operations of transfer agent vendors (e.g., SS&C, NQR, Open Access, LexisNexis, May Advertising), ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
• Independently assess and resolve escalated and exception scenarios, balancing client expectations with operational, regulatory, financial and reputational risk.
• Oversee quality reviews of retail and institutional shareholder servicing activities, including call monitoring, correspondence, and transaction processing.
• Administer fund gain/loss reporting.

Stakeholder & Vendor Collaboration

• Serve as a liaison between internal teams (Legal, Compliance, Sales, Risk, Fund Administration, Product, Distribution) and transfer agent providers to ensure accurate and timely service-delivery.
• Build and maintain strong cross-functional partnerships to support operational excellence.
• Collaborate with leadership to address workflow, audit, and regulatory challenges.

Governance, Compliance & Reporting

• Prepare materials for Fund Board presentations and maintain documentation for audits and regulatory reviews.
• Ensure compliance with internal policies and external regulatory requirements.
• Represent Transfer Agent Services in audit-related activities, including process improvement initiatives.

Strategic Initiatives & Change Management

• Lead or contribute to process improvement, policy evaluation, and workflow optimization.
• Conduct end-to-end reviews of business processes to identify opportunities for simplification and increased efficiency.
• Champion a culture of continuous improvement and operational effectiveness.

REQUIRED QUALIFICATIONS

• Bachelor’s degree.
• 5+ years of experience in TA operations or shareholder services.
• Strong understanding of mutual fund operations and regulatory requirements.
• Proven experience in vendor overs