We are global, we are impacting the lives of millions every day, we are making a difference!  

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.   

Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com.  

Job Description

Position Overview:

Works within a plant to support the customer requirements through timely order until their product is shipped. This position will participate in building a strong relationship with customers by managing the internal reporting and feedback from them. It will also work as a liaison with the Sales Representatives.

Essential Responsibilities and Duties: 

• Support customer requirement.
  • Serve as the primary contact for the customers and execute the daily Customer Service processes with a keen focus on customer satisfaction.
  • Execute the order entry process to ensure that all orders for assigned customers are entered timely and accurately (order number, quantity, product specifications, price, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.)  Review all orders and customer confirmations for accuracy.
  • Ensure a high level of proactive customer engagement with strong communication related to expected service levels, issue resolutions, accounts receivables, and inside sales processes.
  • Support the process of new project development with customers (e.g., artwork proof, color proof, item set up).
  • Follow-up proactively with plant personnel and internal departments including manufacturing, quality, and supply-chain to ensure customer expectations are met.

• Participate in building strong relationship with customers
  • Strengthen customer relationships through telephone contact, written correspondence, and on-site customer visits.  At all times, demonstrate the highest level of diplomacy and professionalism.
  • Manages the reporting and follow up with the right contacts in particular regarding issues, delays, customer feedback, and quality complaints.
  • Maintain customer files up-to-date.
  • Complete the reports.
  • Act as a key resource for the Sales Executive team.

• Assist the accounting team with the identification of customer ownership related to aged inventory and its disposition.
• Following company protocols, policies and goals while acting on opportunities to optimize the efficiency of the department.
• Participate in Safety awareness, training, and ergonomic practices within the facility.
• Perform other related duties as assigned.

Qualifications:

• Education:  Associate's Degree in Business or a related field or equivalent experience
• 5-7 years of experience in customer service or inside sales
• Previous experience in the wine industry is preferred
• Superior teamwork skills, interpersonal and communication skills
• Excellent analytical and computer skills (e.g., Outlook, Excel)
• Experience with project development is an asset
• Knowledge of Accountmate is an asset.
• Travel 0-10%

Competencies:

• Sets Priorities & Drives Results