Jobs and Careers
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Customer Success Engineer, AEC (USA)
DroneDeployUKRemotefull_timeVerifiedPosted 6 Mar 2026
About the role
About DroneDeployDroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly unified system, DroneDeploy allows critical industries to operate with speed and confidence.
From construction and energy to agriculture, the world’s largest companies use DroneDeploy to simplify field operations, improve safety, and make smarter decisions, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we’re bringing the power of automation and visual intelligence to all stakeholders, from the field to the boardroom.
At DroneDeploy, we thrive in a mostly remote-first culture rooted in innovation and impact. We’ve been recognized as a Best Place to Work in the SF Bay Area and named one of America’s Great Places to Work—but what truly sets us apart is the experience you gain: solving real-world challenges with cutting-edge technology, surrounded by teammates who are as passionate as they are supportive. Our team is bold, mission-driven, and building something that matters. We foster a culture where a variety of perspectives drive smart decisions, and where growth—both personal and professional—is part of the journey. Whether it’s flexible schedules, family-friendly benefits, or our strong track record of internal promotions, we invest in people as much as we do in product. If you’re looking to be part of something ambitious, authentic, and transformative, you’ll find your place at DroneDeploy.
Role OverviewDroneDeploy—the #1 reality capture platform—is hiring a Customer Success Engineer focused on AEC to strengthen our Customer Experience organization in a fast‑growing region. You’ll lead the post‑sales technical journey for mid‑market and enterprise contractors, turning real jobsite workflows into repeatable playbooks and education through DroneDeploy Academy, live training, and self‑serve assets. As the connective tissue between Customer Success and Sales, you’ll own technical onboarding and adoption programs that accelerate time‑to‑value, protect renewals, and drive expansion across key AEC accounts.
In this role, you’ll design workflows, shape best practices, and collaborate with Product and Engineering on advanced data and integration needs—embedding DroneDeploy across the project lifecycle from early pilots to scaled, multi‑site programs. The ideal candidate is a hands‑on AEC technologist who loves building repeatable assets as much as enabling people, is energized by time on active job sites, and is motivated by measurable outcomes like adoption, NRR, and program expansion.
From construction and energy to agriculture, the world’s largest companies use DroneDeploy to simplify field operations, improve safety, and make smarter decisions, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we’re bringing the power of automation and visual intelligence to all stakeholders, from the field to the boardroom.
At DroneDeploy, we thrive in a mostly remote-first culture rooted in innovation and impact. We’ve been recognized as a Best Place to Work in the SF Bay Area and named one of America’s Great Places to Work—but what truly sets us apart is the experience you gain: solving real-world challenges with cutting-edge technology, surrounded by teammates who are as passionate as they are supportive. Our team is bold, mission-driven, and building something that matters. We foster a culture where a variety of perspectives drive smart decisions, and where growth—both personal and professional—is part of the journey. Whether it’s flexible schedules, family-friendly benefits, or our strong track record of internal promotions, we invest in people as much as we do in product. If you’re looking to be part of something ambitious, authentic, and transformative, you’ll find your place at DroneDeploy.
Role OverviewDroneDeploy—the #1 reality capture platform—is hiring a Customer Success Engineer focused on AEC to strengthen our Customer Experience organization in a fast‑growing region. You’ll lead the post‑sales technical journey for mid‑market and enterprise contractors, turning real jobsite workflows into repeatable playbooks and education through DroneDeploy Academy, live training, and self‑serve assets. As the connective tissue between Customer Success and Sales, you’ll own technical onboarding and adoption programs that accelerate time‑to‑value, protect renewals, and drive expansion across key AEC accounts.
In this role, you’ll design workflows, shape best practices, and collaborate with Product and Engineering on advanced data and integration needs—embedding DroneDeploy across the project lifecycle from early pilots to scaled, multi‑site programs. The ideal candidate is a hands‑on AEC technologist who loves building repeatable assets as much as enabling people, is energized by time on active job sites, and is motivated by measurable outcomes like adoption, NRR, and program expansion.
Work Environment:
- Remote, work‑from‑home role based in the United States, partnering with customers and colleagues across U.S. time zones while flexing your day as needed for key customer sessions and internal collaboration.
- Able to travel domestically for site visits, customer training, and industry events (approximately 20–25% of the time, with variability based on customer needs and project schedules).
Responsibilities
- Lead technical onboarding and adoption for AEC accounts, from first pilot through multi‑project rollout
- Partner with CSMs and AEs to protect and grow account value by removing technical blockers and tying use cases to measurable outcomes
- Act as a construction and VDC/BIM advisor, aligning DroneDeploy, AI, and integrations to customer workflows, goals, and KPIs
- Design and deliver persona‑based training (DroneDeploy Academy, virtual, and in‑field) to drive fast time‑to‑first‑value
- Build and maintain AEC playbooks, SOPs, and workflow guides, including QA steps, safety/compliance, and integration patterns
- Serve as an integration expert for Civil 3D, ACC, Revit/Navisworks, Procore, ESRI, and related tools, standardizing data flows and templates
- Monitor account health and usage data to flag risk early and run targeted interventions (workshops, workflow redesigns, executive readouts)
- Own complex technical troubleshooting (high‑accuracy mapping, RTK/GCP, advanced queries, integration edge cases) with Product, Engineering, and Support
- Collaborate across Sales, Solutions Engineering, Customer Success, Support, Services, Product, and Marketing to keep materials current and feed AEC field insights into roadmap and content
Requirements
- 5+ years in solutions engineering, VDC/BIM management, customer success, or similar customer‑facing technical roles in B2B SaaS or construction technology
- Meaningful AEC experience (general contracting, design‑build, heavy civil, or related) working with field and/or VDC teams on delivery, coordination, or reality capture
- Bachelor’s degree in Civil Engineering, Construction Management, Architecture, or equivalent technical field, or comparable
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