Patient Service Representative

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

General Job Description

*The Patient Service Representative II provides front office patient services, such as greeting patients, registration, scheduling appointments, waiting room management, cashiering, recall notification, clerical duties, and working with manager to ensure schedules are full. At this level, the PSR II performs front office registration in a busy clinic environment, efficiently handling a large volume of patients in a professional, pleasant manner. In addition, as a Receiving Clerk, processes mail and shipment of goods and assists administration in the effective and efficient operation of the clinic.

Education/Certifications/Licenses/Registrations

*2 year of customer service experience required, preferably in a health care environment.

*High school diploma or GED equivalent required.

*Medical Assistant certification or Medical Terminology course strongly preferred.

*Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Experience/Specialized skills (including Language)

*Ability to maintain confidentiality and adhere to HIPAA guidelines.

*Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.

*Ability to work well in both a team-based environment and independently.

*Bilingual in English/Spanish or other language may be required depending on assignment.

*Demonstrated ability to be culturally sensitive and respect diversity.

*Demonstrated ability to maintain exceptional working relationships with employees, coworkers, and departments.

*Intermediate computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).

*Intermediate written and verbal communication skills, including ability to communicate effectively with patients and family members who speak English as a second language.

*Knowledge of cashiering functions desired.

*Knowledge of front office procedures and medical terminology preferred.

*Time management skills, including ability to effectively manage patient flow.

Physical Requirements/Working Environment

Bending (neck): FREQUENTLY (3 - 6 HRS)

Bending (waist): FREQUENTLY (3 - 6 HRS)

Carrying 0 - 10 lbs: CONSTANTLY (6+ HRS)

Carrying 11 - 25 lbs: CONSTANTLY (6+ HRS)

Carrying 25 - 50 lbs: OCCASIONALLY (1-3 HRS)

Carrying 51 - 75 lbs: RARELY (0-1 HRS)

Carrying 75 lbs: NEVER

Climbing (ladder): RARELY (0-1 HRS)

Climbing (stairs): RARELY (0-1 HRS)

Driving: To drive from one clinic or another, or in the community: NEVER

Exposure to blood borne pathogens and biohazards: YES

Exposure to dust, gas, fumes, or chemicals: Office equipment

Fine manipulation: FREQUENTLY (3 - 6 HRS)

Kneeling: RARELY (0-1 HRS)

Lifting 0 - 10 lbs: CONSTANTLY (6+ HRS)

Lifting 11 - 25 lbs: CONSTANTLY (6+ HRS)

Lifting 25 - 50 lbs: OCCASIONALLY (1-3 HRS)

Lifting 51 - 75 lbs: RARELY (0-1 HRS)

Lifting over 75 lbs: NEVER

Power Grasping: OCCASIONALLY (1-3 HRS)

Pulling 0 - 10 lbs: CONSTANTLY (6+ HRS)

Pulling 11 - 25 lbs: CONSTANTLY (6+ HRS)

Pulling 25 - 50 lbs: OCCASIONALLY (1-3 HRS)

Pulling 51 - 75 lbs: RARELY (0-1 HRS)

Pulling over 75 lbs: NEVER

Pushing 0 - 10 lbs: CONSTANTLY (6+ HRS)

Pushing 11 - 25 lbs: CONSTANTLY (6+ HRS)

Pushing 25 - 50 lbs: OCCASIONALLY (1-3 HRS)

Pushing 51 - 75 lbs: RARELY (0-1 HRS)

Pushing over 75 lbs: NEVER

Reaching (above shoulder level): FREQUENTLY (3 - 6 HRS)

Reaching (below shoulder level): FREQUENTLY (3 - 6 HRS)

Repetitive use of hand: CONSTANTLY (6+ HRS)

Simple Grasping: FREQUENTLY (3 - 6