Senior Sales Operations Analyst

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.   Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Position Summary

The Sales Operations Analyst role will be an integral part of the Revenue Operations & Strategy team. The goal of the Revenue Operations & Strategy team is to build the foundation of our internal systems and processes, scale these systems, and improve efficiencies across the board. The team blends high-level strategic thinking with on-the-ground execution to propel the company to grow and scale well, with a strong focus on analytical and quantitative thinking. We are a team of problem-solvers, where all challenges are met with enthusiasm and open minds. 

The team works cross-functionally across the company, particularly with sales, customer success, marketing, finance, product, and IT. This is an opportunity to influence how we build our operations and sales efforts and strategies worldwide, and contribute to a highly productive, data-driven, and analytical team. 

We are looking for someone who thrives in a fast paced environment, loves building and iterating on how we scale the organization, can work with management to make business recommendations based on data, and will support the Go-To-Market (GTM) team as they execute against their goals.

About the role

• Drive sales strategy and planning by helping develop key GTM team objectives and their measurement
• Analyze, develop,and own territory planning and segmentation for multiple teams across the GTM organization (Enterprise Sales, Sales Development, Partner Sales, etc.). 
• Analyze and understand forecast trends across different business segments, and see around corners to provide insight to sales management
• Manage and support the data requirements for ongoing business activities such as Monthly and Quarterly Business Reviews
• Ongoing administration, enablement, and optimization of new and existing sales business applications, including Gong, People.ai, Clari, Outreach.io, and other sales prospecting tools
• Drive requirements gathering, implementation, and adoption goals for new sales business applications
• Assist sales management and sellers with key business reporting, both ongoing rhythm of business reporting and ad-hoc/project based requests

About you

• 5+ years of Operations & Strategy experience at high growth technology companies
• Experience working with 100+ person sales organization
• Excellent communication skills with senior management
• Advanced analytical skills - proficient in modeling complex problems
• Expert critical thinking and problem solving skills
• Ability to ruthlessly prioritize and separate out the urgent & important from the day to day requirements from the noise
• Strong work ethic and desire to work together with the team to solve complex problems with a positive attitude
• Thrive in action-oriented, fast paced, global environment
• Self-starter that thrives taking a high level problem statement  and diving into all the details

Work Location

This is a hybrid role for the San Francisco office

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

The anticipated base salary range for this position is $109,000 - $1