Customer Engagement & Insights Program Strategist

Working at Atlassian
Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We are hiring a Customer Engagement & Insights Program Strategist reporting to the Customer Engagement & Insights Lead to represent the voice of Enterprise and SMB customers in the strategy for customer programs and Atlassian-hosted and sponsored events.Your future teamThe Customer Success & Innovation (CSI) team includes Advisory Services, Solutions Engineering, Customer Success, Community & Learning, Partner Solutions Acceleration, Practices, and Strategy & Operations. CSI's mission is to make our customers wildly successful with Atlassian's solutions and we have a focus on our customers and the insights they provide. The Customer Engagement & Insights (CE&I) team is a part CSI's Strategy & Operations team that executes customer programs - Customer Advisory Boards, Executive Briefings, and Design Partnerships - designed to capture the voice of our Enterprise customers.Because of CSI's deep customer relationships, we have a pulse on what's top of mind for our customers and partner with the Experiential Marketing (EM) team, Product Marketing, Product Management, and Enterprise Sales to ensure that CSI-driven customer programs and Atlassian events meet the needs of our Enterprise customers and the Atlassian Community.

What you'll do

• Drive overall Strategy for CSI-driven customer programs working with CSI leadership to set clear customer outcomes and measures of success and communicate them to EM.
• Lead program management of CSI-driven customer programs at Atlassian-hosted and sponsored events working across CSI to ensure strategic coordination, identification of content and speakers, and completion of all deliverables.
• Provide Enterprise customer insights to EM to ensure the voice of the Enterprise customer and Atlassian Community is integrated into the strategy, content, and experience of Atlassian-hosted and sponsored events.
• Establish relationships and agreement across teams partnering with team members in EM, Product Marketing, Product Management, and Enterprise Sales.
• Deploy CSI Subject Matter Expert (SME) Resources to support speaking engagements, booth staff, and customer meetings at customer programs and events.
• Manage internal communications to the CSI organization about CSI-driven customer programs by providing relevant information, calls to action and metrics.

• Key Responsibilities
• Lead internal CSI team planning ceremonies, retros, communications, and calls, and ensure relevant information is shared back to all teams to improve planning.
• Provide on-site support to oversee the success of CSI-driven customer programs.
• Coordinate with CSI SMEs to make recommendations for the right SMEs to support customer programs and events.
• Implement audience acquisition strategy for CSI-driven customer programs and evolve the audience acquisition process.
• Build internal communications plan for CSI events; support EM event communications with CSI-specific information and calls to action. Understand and use internal communications channels to ensure communications reach your target audience.
• Track metrics on CSI-driven customer programs and assist with internal reporting.

Your background

• 7+ years of project management experience
• Expertise in creating content and customer programs for Enterprise customers and Community
• Experience working with technical teams in customer success, professional services, or account management teams
• Familiarity with Agile DevOps, ITSM, and Work Management
• Capability in inspecting and adapting programs for continuous improvement
• Hands-on experience with Atlassian products
• Experience with Enterprise SaaS software sales and delivery
• Comfortable driving programs up and down the organization

CompensationAt Atlassian, we tie our base pay ranges to role and level. In the United States, that means your base pay ranges will fall into one of three geographic pay zones depending on your location. Our current base pay ranges for new hires in each zone are:Zone A: $116,200 - $178,300Zone B: $104,600 - $160,500Zone C: $96,400 - $148,000Within each range, base pay is ultimately determined based on your skills, expertise, and experience. This role may also be eligible for benefits, bonuses, commissions, and/or equity.Please visit go.atlassian.com/payzones for more information on which locations are inclu