Dir, Strategic Account Management, Environmental National Accounts

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.

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About the role

The Director of Strategic Account Management, Environmental National Accounts is a strategic, data-driven leader responsible for managing the Environmental National Accounts Program, which includes 30 key third-party waste management accounts—such as Waste Management, Republic, and Veolia—and the 10 Strategic Target Program focused on emerging high-growth accounts, and other initiatives to drive outsized revenue growth across the enterprise. This role serves as the right hand to the Environmental National Accounts Program Director and plays a critical role in driving revenue growth, customer value, and cross-functional alignment across the organization.

This individual will lead the development of internal and external performance reporting, manage and optimize Salesforce for national account visibility, and establish a robust market intelligence function. The Director will also play a pivotal role in aligning regional commercial and operational teams to support pricing optimization, capacity utilization, and deal execution across facilities nationwide.

Key Responsibilities

Environmental National Accounts Program Management

• Own day-to-day management of the Environmental National Accounts Program, including the top 30 broker and third-party accounts.
• Provide strategic and operational support for the 10 Strategic Target Program, managing quarterly performance tracking, prioritization, and rotation.
• Partner closely with the Program Director to drive national and regional sales initiatives, account planning, and strategic reviews.

Customer & Business Performance Analytics

• Lead development of internal dashboards and external-facing reporting packages for all national accounts.
• Directly manage environmental partner accounts in the portfolio to manage opportunities, collaborate with the waste profiling and approvals team, and project manage hand-in-hand with the respective operations teams.
• Track and synthesize KPIs including volume trends, pricing performance, margin contribution, service levels, and asset utilization.
• Provide insights to leadership and field teams to identify underperformance, retention risks, and expansion opportunities.

Salesforce Program Management

• Serve as the Salesforce lead for the Environmental National Accounts team, ensuring system usability, reporting accuracy, and adoption.
• Align Salesforce workflows with the national account lifecycle, from pipeline management to retention and performance tracking.
• Create standardized templates and dashboards that improve forecasting, territory alignment, and leadership visibility.

Market & Competitive Intelligence

• Build and maintain a structured market intelligence program that includes competitor tracking, pricing trends, industry benchmarks, and customer segmentation insights.
• Deliver quarterly insights to support pricing strategy, sales playbook development, and positioning with national and regional accounts.
• Monitor and report on external dynamics that impact growth strategy, such as regulatory changes, environmental policy shifts, or M&A activity among competitors.

Cross-Functional Alignment & Strategic Execution

• Serve as a central coordination point between commercial and operational teams across regions to ensure alignment on pricing actions, capacity constraints, facility integration, and service quality.
• Support strategic deal structuring, go-to-market planning for new facilities, and commercial integratio