Senior Salesforce Solution Architect

Strength in Trust 

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

Reporting to the Senior Manager of Solution Architects, the Senior Salesforce Solution Architect will play a pivotal role in driving the transformation and optimization of our processes within the Salesforce ecosystem. We are seeking an experienced Senior Salesforce Solution Architect with a specialization in Sales & Service Cloud to join our dynamic team. If you possess a deep understanding of Salesforce and a proven track record of designing and implementing successful, durable solutions, we invite you to apply and contribute to our continued growth. 

Your Mission

The Mission: 

End-to-End Saleforce Process Design: 

• Collaborate with stakeholders to gather and analyze business requirements related to end-to-end processes. 

• Design end-to-end solutions, incorporating industry best practices, Salesforce capabilities, and integration points. 

• Create comprehensive architectural diagrams, process flows, and solution documentation. 

Technical Leadership: 

• Provide expert guidance to development teams, ensuring alignment with architectural standards, guidelines, and best practices. 

• Lead the evaluation and selection of technologies, tools, and third-party applications that complement the end-to-end ecosystem. 

• Oversee the development of technical specifications and ensure adherence to design principles. 

Salesforce Configuration and Customization: 

• Configure and customize Salesforce objects, fields, validation rules, flows, and custom code (Apex, Lightning Components) to support end-to-end requirements. 

• Show in-depth knowledge in specialized areas, such as: Territory Management, Lead Routing, Account Hierarchies, Omnichannel, Integrations, Communities, Incident & Breach, Certinia, Gainsight, or Account and Lead Enrichment. 

• Innovative approach to solving complex implementations without previous experience; bringing creative thinking and approaches from the frontier of salesforce new practices to our implementation 

Integration and Data Management: 

• Architect integration solutions to seamlessly connect Salesforce with external systems, ensuring data consistency and real-time information exchange. 

• Define data migration strategies and oversee data cleansing and transformation efforts to ensure accurate and reliable end-to-end data. 

Performance Optimization: 

• Identify and address performance bottlenecks, scalability concerns, and other technical challenges within the end-to-end processes. 

• Ownership of system performance and collaborate with technical teams to implement optimizations 

• Identifying conflicts sourced in other systems or impacting downstream systems and ensuring business outcomes are good across all processes and systems 

Solution Governance and Compliance: 

• Ensure that the end-to-end solution complies with security, data privacy, and regulatory requirements. 

• Lead solution reviews and ensure alignment with architectural guidelines. 

Stakeholder Collaboration: 

• Collaborate closely with cross-functional teams, including Sales, Marketing, Operations, Support, Customer Experience, and Finance, to ensure solutions meet business needs. This role will be assigned a specific business owner in one of the above areas 

• Present technical concepts and solutions to both technical and non-technical stakeholders. 

• Demonstrate clear command and ownership of the technical side of their workstream; monitor any issues that the business may be missing and proactively recommend better practices in order to advance business goals