Manager Customer Relationship Strategy (m/f/x)

Manager Customer Relationship Strategy (m/f/x) 478559 02. Open Management IT ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr Mintarder Straße 36-40 Mülheim an der Ruhr 45481 Germany (DE) Leadership.png https://jobs.cdn-aldi-sued.de/video/.mp4 https://jobs.cdn-aldi-sued.de/video/.jpg full-time 06/26/2025 Administration Administration permanent contract Up to three days of mobile working per week within Germany ALDI DX Birthe Waschulzik TopJobSep25 1 Do not display salary information IT-Jobs IT Manager Nordrhein-Westfalen (DE-NW) 13.08.2025 13:45 Leadership Responsibilty false IT Project Manager

Info text

At ALDI DX, we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SÜD countries and over 7,300 ALDI SÜD stores worldwide. We drive digital value to offer great quality at the lowest price.  

We will be guided along the way by the three core values of the ALDI SÜD Group – simplicity, reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.

Your Job

What this role looks like.

• Developing and implementing a company-wide customer data strategy that serves as the foundation for efficient and holistic collection, use and enrichment of customer data throughout the entire customer journey
• Continuously monitoring and analysing KPIs for all customer data activities (incl. collection, campaigns, personalisation, engagement, customer touchpoints, churn prevention, etc.) and deriving recommendations for action to achieve our goals
• Creating and (further) developing new tools and measures for successful lead generation and customer profiling (data enrichment) as well as designing data-driven use cases
• Identifying relevant data sources (CRM, web analytics, transaction data, etc.) and ensuring structured and GDPR-compliant data collection
• Providing support in the selection and further development of marketing technology and data tools (e.g. CDP, data warehouse, analytics platforms)
• Working closely with the data science, analytics, CRM, IT and data protection teams to successfully integrate and further develop data-driven business areas
   

Your Profile

What you bring with you.

• Successfully completed degree in economics, business informatics, marketing, e-commerce or a comparable qualification
• At least seven years of professional experience in CRM, customer data management and, ideally, newsletters and dialogue marketing, preferably in a start-up environment
• Proven experience in managing employees
• Sound knowledge of data analysis, segmentation, data architecture and customer analytics
• Very good English language skills (C level)
• Outstanding project management and analytical skills
• Excellent communication and networking skills, as well as the ability to liaise between different department
• Strong digital expertise and an affinity for new media and tools

 

Desirable extras.

• German language skills

Your Benefits

What you will get in return.

• Up to three days of mobile working per week within Germany
• Attractive remuneration
• State-of-the-art technologies
• Future-oriented training and development
• Modular onboarding and buddy
• Corporate health management programme

Your Tech Stack

What you will work with.

• M365
• Adobe stack
• Data tools
• SharePoint
• Many more depending on the job