Senior Consultant - Health and Human Services

Company Description

Resultant is a modern consulting firm with a radically different approach to solving problems.

We don’t solve problems for our clients. We solve problems with them.

Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis as KSM Consulting in 2008, Resultant now employs more than 350 team members who operate from offices around the United States including Indianapolis, Fort Wayne and Odon, Indiana; Columbus, Ohio; Lansing, Michigan; Denver, Colorado; Dallas, Texas and Atlanta, Georgia.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

To help continue our rapid growth and solve our clients’ toughest problems within the State Health and Human Services sector, Resultant has an opportunity for an experienced and proven Senior HHS Consultant to lead projects with state and/or county health and human services agencies. The Sr. HHS Consultant will be expected to bring expertise delivering technology projects within domains such as public health, Medicaid, home and community based services (HCBS), behavioral health, care coordination, disease control, health equity, aging, child welfare, etc.  

As a Sr. HHS Consultant, you will be responsible for soliciting client requirements, developing thoughtful recommendations around solution design, decomposing functional requirements into technical delivery tasks, and engaging with delivery teams as the voice of the customer to ensure successful solution delivery. This will include creation of discovery plans; facilitating discovery sessions with client, 3rd parties, and internal stakeholders; review of documentation; capturing detailed process flows, documenting functional and technical requirements; generating functional and technical deliverables; and leveraging project management tools like Jira to manage technical execution. It will also include working with key stakeholders to set the vision, strategy, and goals of the project. Finally, it will include leading a team of functional and technical people in achieving these goals.

Responsibilities:

• Owning and managing the requirements process to ensure that functional and technical requirements are understood and prioritized in a way that drives meaningful outcomes.
• Lead discovery sessions that are creative, engaging, and meaningful by empathizing with the client and focusing on their needs. The goal is to ensure the client leaves each meeting feeling energized and excited about the next one.
• Engages collaboratively with the team/clients in a way that ensures alignment with strategic objectives which drive positive outcomes.
• Applies deep empathy and awareness of the needs of stakeholders by creating process maps, wireframes, use cases and other incredible documentation which is effective at increasing the understanding of complex business and technical ideas.
• Draw upon your deep expertise and knowledge of the HHS domain to fearlessly solve problems and creatively implement solutions which enable your coworkers, client, and community to thrive.
• Facilitate complex technical and business discussions with clients and vendors.
• Demonstrate your effective communication style by building trusted relationships with your clients and coworkers.
• Manage agile project delivery through the use of modern tools like Jira, Confluence, Miro, Smartsheets, DevOps, etc.

Qualifications

Some of the skills we are expecting are. . .

• Bachelor’s degree in relevant field of study
• 5+ years of experience in business analysis or related role.
• Experience working in or with state and/or local health and human services programs and agencies.
• Spectacular communication skills (written, verbal, presentation).
• Superior research and problem-solving skills founded on analytical rigor, strategic thinking, and strong business judgment.
• Unmatched analysis skills required, with experience in understanding customer business needs and translating those needs into actionable requirements.
• Experience with technology implementation projects
• Experience in understanding a project scope and actively managing the deliverables you create to maintain a