Customer Service Representative - Water Billing

JOB LOCATION

Aurora, Colorado 80016-2946

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary is commensurate with experience

The hiring range for this position is $25.12 - $31.40/hourly

This job posting will close Thursday, March 5, 2026
 

This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act. 

OVERVIEW OF POSITION / DEPARTMENT 

Responsible for a variety of complex customer service, clerical and public contact duties in person and on the telephone and provides routine administrative support for Aurora Water Billing Department. 

PRIMARY DUTIES & RESPONSIBILITIES  

• Handles calls for the Water Department’s customer call center.  

• Responds in a prompt, accurate, and courteous manner to customer inquiries about Water Department services, complaints, and comments both verbally and in writing  

• Answers or directs incoming calls and general inquiries to appropriate parties or information sources  

• Assists walk-in customers and greets visitors  

• Enters customer requests into database.  

• Documents and tracks responses to citizen contacts, requests, and complaints  

• Researches resource information and updates database  

• Operates a variety of office equipment including a personal computer, phone system, TTY and related software.  

• Prepares, reviews, proofs and processes division documents 

• Initiates/maintains customer accounts 

• Responds to all types of customer inquiries 

• Makes collection arrangements with customers 

• Researches and makes billing adjustments to accounts based on customer history 

• Reviews City and County records to determine proper mailing 

• Manages reports 

• Performs backup functions to other department activities as required 

• Performs other duties as assigned 

This job description is not designed to cove