Experienced Customer Care Specialist - Benefits

Experienced Customer Care Specialist - Benefits

Company:

The Boeing Company

The Boeing Company’s Human Resources organization is currently seeking an Experienced Customer Care Specialist - Benefits to join our Heath and Insurance Operations team in Mesa, AZ, Charleston, SC, Chicago, IL, or Seattle, WA.

A successful candidate will have strong written and verbal communication skills, collaborate well cross-functionally, and be skilled in data integration and analysis.

Position Responsibilities:

• Researches, responds to, and resolves inquiries and problems of various complexities referring to established precedents and policies regarding benefit issues and concerns.
• May be called upon to resolve unique situations or issues.
• Provides employee benefits presentations (e.g. new hire, group layoff, retirees) as required.
• Responds to unique questions in a timely manner with thorough explanation and clear communication.
• Researches and documents benefit provisions related to restructuring, as required.
• Coordinates employee benefit data transfer with vendors and internal customers.
• Validates and/or corrects employee data.
• Researches, reviews and compiles benefit data for audits and other legal inquiries, as directed.
• Compiles information relevant to benefit appeals from the appropriate sources and forward to supervision.
• Compiles data and respond to benefit surveys.
• Researches and validates general benefits data and performs other specific functions (e.g. pension calculations, deceased employee benefits processing, Qualified Domestic Relations Order, etc.).
• Audits vendor/carrier compliance to performance standards and report status.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

Basic Qualifications (Required Skills/Experience):

• 3+ years of customer care experience working with multiple internal stakeholders and suppliers
• 3+ years of experience establishing strong on-going communication with customers, suppliers and/or vendors
• 1+ years of experience using critical business and financial acumen in order to influence and shape process and/or strategy

Preferred Qualifications (Desired Skills/Experience):

• Experience presenting to HR teams and Vendors on employee benefits
• Experience working on claims and appeals to support approval decisions
• Experience working in a benefits role for a large company

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 1st shift.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $87,550 - $118,450 

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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