Supervisor Investment Services Support

To supervise daily operations of NFFG registered and non-registered staff at Navy Federal, remote and telework locations who provide administrative, logistical, and marketing support for Navy Federal Financial Group (NFFG). To plan, develop and monitor operations to ensure process efficiencies, staff effectiveness and prevent/reduce financial risk while meeting compliance to regulatory standards.

• Refine, clarify, document, and communicate staff's role and responsibilities with and between Navy Federal branch office managers, partners and NFFG units
• Review, approve and monitor daily transaction and settlements for securities and insurance from multiple external entities and in accordance with federal, state, self-regulatory body regulation and firm policy
• Communicate new information and revisions in policy and procedures to field and section staff using various communications channels
• Coordinate with NFFG training group on initial and ongoing team training to include but not limited to regulatory documents, Brokerage Operations Policies and Procedures manual, computer application, NFCU/NFFG Grams, office instructions, and brochures
• Maintain knowledge of new corporate initiatives and investment services industry developments; disseminate pertinent information about new projects to team members
• Maintain, apply, and communicate advanced knowledge of regulations and practices Build collaborative relationships and ensure effective and productive working relationships with branch management, vendors and ETS staff to support other business activities and share information
• Gather and prepare data for various financial, compliance and internal reports
• Develop reports summarizing performance results, skills assessments, and training needs   Perform supervisory duties:
• Select employees, prepare, and conduct performance appraisals, coach, and counsel staff, and oversee employee training and development
• Sets staff priorities, schedules, reviews, and monitors work to ensure timely achievement of objectives, standards, and priorities
• Ensure compliance with all applicable statutory requirements, policies, procedures, rules, regulations, Navy Federal values, etc.
• Practice effective pay and rewards management in accordance with specified Navy Federal objectives and guidelines
• Recommend equipment and staffing needs for inclusion in Annual Financial Plan (AFP)
• Ensure continuing skills development, mentoring and retention of staff
• Perform other related duties as assigned or appropriate

• Bachelor's Degree in a related field or the equivalent combination of training, education, and experience
• Progressive leadership or supervisory experience leading projects or directing work to achieve goals
• Working knowledge of financial, brokerage and insurance services, products, policies and procedures
• Working knowledge of knowledge of federal, state, local and industry regulation affecting financial institutions to include Broker/Dealer
• Upon selection for this position, will be expected to obtain FINRA Series 7 and 24 (and NASAA Series 63 and 65 or 66 in states where required) registration and Life & Health Insurance License within 120 days
• Effective verbal and written communication skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem-solving skills Effective word processing and spreadsheet software skills
• Desired - Bachelor's Degree in business, Finance, Insurance, Management or Training
• Desired - Supervisory experience in a financial services organization, preferably in brokerage services
• Desired - Advanced knowledge of investment and insurance products
• Desired - Current and active FINRA Series 7 and 24 (and NASAA Series 63 and 65 or 66 in states where required) registration and Life & Health Insurance License

Hours: Monday - Friday, 8:30AM - 5:00PM PST

Location:  9999 Willow Creek Road, San Diego, CA 32131 | Remote

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2025 America’s Best Large Employers
• Forbes® 2024 America's Best Employers for New Grads
• Forbes® 2024 America's Best Employers for Tech Workers
• Fortune Best Workplaces for Millennials™ 2024   
• Fortune<