Specialist, Customer Service

Job DetailsJob Location: Penn Yan, NY 14527Position Type: Full TimeSalary Range: $18.00 - $22.00 HourlyCampbell Oil Company - Customer Service Specialist

Penn Yan, NY

Join us as we grow together personally and professionally!  Four Generations of family leadership continue to make it our vision to leave people better than we found them.  We are more than an oil company, convenience store or restaurant, we are a family!  We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.   

POSITION OVERVIEW

The Customer Service Specialist is responsible for delivering exceptional customer support by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset. A detailed Job Description will be available when you begin employment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!

 

BENEFITS OVERVIEW


Family first atmosphere 
Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
Competitive Total Compensation Plans with 401k match 
Paid time off in your first year
Team first environment
Paid Gym Memberships
Everyday Pay if needed
Flexible Schedules for attending family events
Professional Training
Advancement opportunities
Leadership Training


 

 

Essential Job Functions


Respond to customer inquiries related to products, service schedules, pricing, logistics, and account status
Coordinate order processing, delivery schedules, and service dispatch in collaboration with operations, sales, and field teams
Troubleshoot and resolve customer issues, ensuring compliance with safety and regulatory requirements
Maintain accurate records in company systems, including order details, service documentation, and communication logs
Monitor inventory levels, transportation updates, and supply chain activities to support timely deliveries
Provide customers with product specifications, safety information, and general guidance
Escalate urgent or complex concerns to supervisors or technical specialists as needed
Support emergency response procedures during critical situations (e.g., supply interruptions, equipment failures)
Identify recurring customer concerns and communicate opportunities for process improvement

QualificationsQualifications


High school diploma or equivalent required; associate or bachelor’s degree preferred
Previous customer service experience, ideally in the oil and gas, energy, or industrial sectors
Strong knowledge of industry terminology, operational processes, and safety expectations
Excellent verbal and written communication skills
Proficiency with CRM tools, order management systems, and standard office software
Strong problem-solving skills with the ability to remain calm in fast-paced or urgent situations
Demonstrated ability to multitask, prioritize, and collaborate across departments
Commitment to safety, regulatory compliance, and professional conduct


Physical Demands


Ability to sit or stand for extended periods when working in an office environment
Occasional travel to field locations, customer sites, or operational facilities may be required
May need to walk on uneven surfaces, climb stairs, or navigate industrial areas during site visits
Must be able to lift up to 25 pounds occasionally
Ability to use standard office equipment and communicate clearly via phone, email, and radio


 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.