Revenue Operations Technology Manager

Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources.

Tines is an integrator across your entire stack - if it offers an API, Tines connects with it. Having firmly established Tines as the de-facto automation platform for cybersecurity teams, we’re expanding horizontally to IT, Product, Engineering, and Infrastructure teams. Tines was built for everyone, delivering transformative and innovative enterprise software to industry leaders like Canva, Intercom, Databricks, Mars and Reddit.

We’re excited about what we’re doing and what’s to come, and we’re looking for others who can lead by our values of Simplicity, Speed, and Soundness. Because Tines is about delivering exceptional customer experiences, while creating a company culture that nurtures individual curiosity, growth, and integrity.

While not required, our preference is for this person to work out of our Boston, MA office on a hybrid basis. 

Job Summary

We’re hiring a Revenue Operations Technology Manager, reporting into our Commercial Operations organisation. This role will make a significant impact on the business by ensuring our tech stack aligns with Tines’s evolving needs and by empowering other teams to leverage tools more effectively, ultimately driving productivity and growth, and enabling us to keep up with the rapid pace at which we’re growing.

Our ideal candidate is someone who excels at optimising systems, integrating tools, and enabling teams through training and documentation. They have the vision and foresight to plan and build out for the needs or a rapidly growing company. We like to hire people with an ownership mindset. People willing to take on responsibility, unblock themselves, and get things done. You won’t be surprised to learn that we’re big users of our own product. Tines is integral to helping power our GTM stack. With that, it also plays a big part in this role and the person taking on this role will be expected to get hands on with the product.

Finally, this is a start-up, so ideally the person is excited by the prospect of coming in and being part of building something with others who are equally energised by that same opportunity.

What you will be doing:

• Oversee the administration, optimization, and management of all revenue-related systems (e.g., Salesforce, HubSpot, Gong, Zoominfo, LinkedIn etc.) This includes planning out the future needs of the business and ensuring we’re set up to scale.
• Ensure seamless integration between revenue systems (CRM, ERP, marketing automation, sales tools) to drive data accuracy and process efficiency.
• Monitor and maintain data integrity across systems, working with cross-functional teams to identify and resolve data discrepancies.
• Partner with sales, finance, marketing, and customer success teams to ensure efficient and scalable processes.
• Design and implement automation to improve operational efficiency and accuracy.
• Collaborate with leadership to design and enforce best practices for data management, reporting, and process execution.
• Lead the implementation of new revenue systems or features, including project management, vendor selection, and internal training.
• Troubleshoot and resolve system-related issues, escalating when necessary, to ensure systems are running optimally.
• Stay up to date with best practices, emerging trends, and new technologies in revenue operations and SaaS tools.
• Continuously evaluate and recommend new tools or technology to improve revenue operations effectiveness.

What you bring with you:

• Minimum 6+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or Systems Administration, ideally in a SaaS or tech company environment.
• SFDC admin experience is mandatory. SFDC admin certification is not necessary, just the experience and knowledge is mandatory.
• Strong understanding of the GTM technology landscape. Bonus points if you have prior experience with Hubspot, Gong, and Zoominfo.
• Experience building workflows and integrations and a desire to learn how to use Tines.
• Ability to manage projects end-to-end, from requirements gathering to rollout and support.
• Excellent oral and written communication skills, including ability to concisely present project deliverables.
• Ability to work autonomously as needed, as well as ability to collaborate effectively with Sales, Marketing, Customer Success, and other teams to drive alignment on all systems.
• Self-motivation, resourcefulness and a bias towards ownership and action.