Senior Manager, IT

Job Description

The Role:
Reporting to the Director of Digital End User Experience, the Sr. Manager of IT will focus on IT onboarding and offboarding processes, user awareness and training on productivity and collaboration tools, and developing and maintaining IT documentation, including process portal. This hands-on role involves managing IT support, creating user-friendly guides, and continuous engagement with users.

Key Responsibilities: 

• Manage IT onboarding & offboarding processes for employees and non-employees.
• Set up user accounts and provision access to required applications.
• Prepare and configure hardware and software.
• Conduct IT user experience improvement training.
• Oversee daily operations of the IT service desk and managed service provider

Qualifications

Qualifications: 

• Experience with Active Directory, OKTA, Office 365, and other IT tools.
• Strong AV experience managing conference rooms, Zoom, and Microsoft Teams applications.
• Strong project management skills and excellent customer service.
• Expertise in troubleshooting Microsoft Office365 productivity suite.
• Ability to build strong interpersonal relationships and communicate complex technical language in simplified terms.

Preferred Qualifications:

• At least 8+ years of experience in managing helpdesk services.
• Experience with Microsoft Azure and Sailpoint
• ITILv3+ certified.

Additional Information

What Deciphera will Bring:

Deciphera offers competitive market compensation, including long-term-incentive compensation, and a comprehensive benefits package.

Deciphera, a member of ONO, is a company headquartered in Waltham, Massachusetts. Our state-of-the-art research facility is located in Lawrence, Kansas and our European operations are run out of Switzerland.

We offer an outstanding culture and opportunity for personal and professional growth guided by our “PATHS” Core Values and how we work together. We are proud to be Great Place to Work Certified 2023 and rank #25 on Fortune’s Best Places to Work Small and Midsized Biotech Companies in 2023. Find more details about our award-winning culture here. 

EQUAL EMPLOYMENT OPPORTUNITY INFORMATION

Deciphera is committed to equal employment opportunity and values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment. This information will also be treated confidentially.  Our commitment to increasing diversity in our candidate pool does not affect our commitment to equal employment opportunity, including our ongoing commitment to make all hiring and other employment decisions solely on a nondiscriminatory basis.