Senior Client Advocate: Wednesday - Saturday 7 AM - 6 PM

Description

Summary:

Our Client Advocates function very closely to a Case Manager- The main difference is that they do not carry a case load and assist Senior clients. These Client Advocates identify and work directly with individuals who are experiencing long-term homelessness or have significant challenges obtaining stable housing such as serious mental illness and/or medical vulnerability. Our Client Advocates for seniors provide support and referrals to service providers to expedite clients’ opportunities to obtain and retain stable housing. This is an active and fast-paced role, often receiving multiple requests from multiple clients at the same time or within the same hour. The successful candidate in this role will be great at prioritizing, multi-tasking and following through on communications to both clients and case managers. 

Essential Functions:

• Identify vulnerable individuals and build an effective case plan for them customized to their individual needs
• Refer client to appropriate housing providers, and support in seeking income
• Conduct weekly and ad-hoc follow-up sessions with clients to facilitate success in achieving their goals
• Build and maintain relationships with campus partners
• Perform other duties as required.

Needed Competencies and Proficiencies:

• Commitment to a solution-focused work environment and the clear intention to meet client expectations;
• Competent written and verbal communication skills;
• Desire and capacity to work in fast-paced, high-energy hands-on work environment;
• Able to remain clear-headed when conflicts, crisis and emergency situations arise.

Position Type and Expected Hours of Work: This is a full-time position. The position primarily works between the hours of 7 AM to 6 PM shifts. Employees might work either Saturday or Sunday. Scheduled hours may vary depending on agency needs. Time is allotted for meal breaks.    

Requirements

Required:

• High school diploma or equivalent and one-year of directly related experience;
• Strong knowledge of resources;
• Have a State of Arizona Level One Fingerprint Clearance Card;
• Intermediate to advanced level of proficiency in Word, Excel and Outlook; highly accurate data entry skills;
• CPR-First Aid certification 
• Naloxone (Narcan) training 

Preferred

• Bilingual in English and Spanish.