Medical Receptionist - Burn Center FT Nights 18:45 - 07:15

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Burn Center 20

Job Summary:

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

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Department/Unit Summary:

The Vanderbilt Burn Center offers world-class care to burn patients of all ages.  Our team is committed to the burn population by providing both physical and emotional support for patients and their families from the acute phase of care through discharge and beyond.  Our team of staff members are welcoming, fun, team oriented, and committed to the care provided to our patients. The Burn Center is a 23-bed unit: 8 beds are dedicated to intensive care. The remaining 15 are used for either acute care or intensive care. Our unit specializes in caring for complex issues in a designated Level 1 burn center that cares for patients from over a 600 mile radius. 

Why Vanderbilt?

VUMC Benefits start on Day One!
We care for our team members with a comprehensive benefits package that includes:

• Health, Dental, and Vision Insurance

• 403b Retirement Plan with Company Match

• Generous Paid Time Off

• Tuition Assistance

• Career Growth Ladder Opportunities

Shift:

• Full-Time Night Shift - 6:45 pm - 7:15 am (three 12-hour shifts/week)

• Shifts do rotate throughout the week

• Note: Set schedules are not available.  Schedules are determined by unit clinical staffing needs.

Important Instructions For All Candidates:

• Current Vanderbilt employees must apply via the internal job board. To do so, log in to Workday and search for “internal jobs.” Your work information will not automatically populate, so be sure to enter this information manually and upload an up-to-date resume.
• All candidates should upload an updated resume in Word or PDF format, including start and end dates (month & year) for all relevant positions

KEY RESPONSIBILITIES
• Processes orders according to guidelines, follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
• Orders, maintains and uses supplies in a cost effective manner.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communi