Enterprise IT Maintenance Activity Review Board (MARB) Coordinator
CACI International IncAbout the role
The Opportunity:
The Enterprise IT Maintenance Activity Review Board (MARB) coordinator improves organization effectiveness by anticipating and eliminating potential mission delays through briefing, planning, scheduling, and coordination of Customer Maintenance Activities (MAs). The proactive nature of this position demands an experienced professional with operational experience in briefing, scheduling, coordination, management of IT Changes (maintenance activities), professional writing, and documentation.
Work hours will be permanently assigned based on operational requirements - Day/evening Work (8 hours a day M-F 0600-1400 or 1200-2000)
Responsibilities:
• Maintains enterprise maintenance schedules, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units for high-priority, high-risk MAs.
• Provides Situational Awareness support to the Customer, including reviewing maintenance activities, updating reports, passing down documentation, monitoring chat rooms, and communicating potential impacts to service operations
• Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, and service capability
• Proactively monitors high-priority maintenance activities, limiting impacts to mission/Business/Enterprise critical services
• Supports the Government with Situational Awareness of upcoming maintenance requests and correlates ongoing incidents to identify any possible impacts to Enterprise Operations Squadron managed and monitored systems
• Prepares daily maintenance scheduling briefings, charts, and reports for Government leadership
• Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
• Supports the Government by performing daily ad hoc tasking from the Customer
• Generates Situational Awareness notification via various messaging systems for distribution to customers
• Provides technical assistance, when requested, by the Customer in support of defined duties
• Provides coordination, data collection, and other support to the After Action Report process
• Provides written summaries of high-priority MAs daily
• Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
• Demonstrates an understanding of LAN/WAN network services and Carrier Ethernet
• Facilitated the process to collect and define client requirements
• Provides advice and recommendations on process best practices
• Performs analysis on business or systems processes to identify improvements
• Maintains deep knowledge of Commercial Off-The-Shelf (COTS) applications (e.g., SAP, Oracle, and Momentum)
Qualifications:
Required:
• An Active TS/SCI Clearance with a Polygraph
• 2 years of experience with enterprise scheduling, IT Change/Maintenance scheduling/planning
• Excellent written and verbal communication skills
• Excellent customer service skills
• Proficient writing skills
• Experience drafting presentations and executive-level reports
• Must be able to review technical documentation and summarize information for executive-level review
• Working knowledge of network operations and IT services
• Operational experience collaborating and directing resources supporting mission-critical operations
• Basic knowledge of ServiceNow, Windows Desktops, other IT Service Management (ITSM) Systems, ITIL Service Operations, and ITIL Service Operations Analysis
Desired:
• Security+ or any DoD 8140 IAT certification
• Proficient in word processing, spreadsheets, and desktop applications
• Strong communication and interpersonal skills
• Strong logic and analytical skills
• Strong customer service skills and experience
• Excellent oral and written communication skills
• Proven ability to multi-task and prioritize, with attention to detail, in a fast-paced environment
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What You Can Expect:
A culture of
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