POSITION PURPOSE

Support and assist in the coordinating of meetings/social functions while maximizing the banquet space to meet/exceed revenue goals.

ESSENTIAL FUNCTIONS

• Finalize event contracts for the Catering department.
• Work closely with the Director of Catering to produce weekly and monthly reports from CI/TY for the department.
• Support the Director of Catering & Convention Services, Convention Services Manager, and Catering Managers with finalizing Catering Business, detailing the meeting/function with the client (space requirements, times, menus, themes, etc.)
• Update, distribute and communicate BEO's for the department, coordinating with the appropriate areas/departments of the hotel to ensure high-quality product, service delivery and customer service satisfaction.
• Send out inquiry letters and proposals to clients for the department. Answer client calls, communicate information to all necessary departments and team members.
• Maintain up-to-date knowledge of the competition's products, strengths and weaknesses to continually improve resort strategies and the achievement of catering sales goals.
• Perform special projects and other responsibilities as assigned by management.

• Assist catering & convention services in meeting/exceeding revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
• Maintaining relationships with business accounts and sourcing new business opportunities. 
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participate in necessary meetings, training and other sales-related events as required.
• Attend trade shows, community events and industry meetings as needed.
• Develop/maintain knowledge of market trends, competition and customers.

DUTIES INCLUDE BUT NOT LIMITED TO (job duties subject to change and property/job assignments will vary based upon business demands)

Daily

• Banquet Checks – compare all checks with BEO’S
• Run change log and make changes on Chef’s boards
• Distribute revised BEO’S and popups
• Lead Catcher – Enter all SCR leads into CI/TY
• Creates all in-house BEO’S
• Proposals and contracts as needed
• Turnovers for SCR
• Answers phones
• Commissions on all SCR groups
• Make file folders for new definite business
• SCR VIP Amenities to be created and submitted to IRD
• Event Planner Points
• Catering thank you cards

Weekly

• Send 10 day daily events
• MPSI – Submit for surveys
• Weekly catering lead recap
• Put together and distribute BEO packet
• Catering turnover letters
• Make sales kits and wedding packets
• Group Resumes to be completed and sent to SCR managers

Monthly

• Month end report for SCR
• Incentive sheets SCR Group
• Load menu changes into CI/TY
• Keep inventory and order SCR collateral if needed
• SCR CI/TY audit and maintenance

Other: