Senior Manager, Practice Operations - NICU - Hartford

Primary responsibility is to operationalize strategies within specific CCSG service area(s).  Works with the leadership team to ensure financial performance projections are achieved and operates within budget in accordance with performance standards. Additional responsibilities include oversight of non-clinical staff, general management of operations, and coordination of leadership among affiliated hospitals as indicated.  Serves as the primary point of contact for physicians and APP leaders at affiliated hospital locations and is responsible for upholding the CT Children’s code of conduct, compliance, vision and values of CCMC. The Senior Practice Manager is often responsible for oversight of multiple locations within CCSG and/or at affiliated hospitals and effectively manages business policies and operations, financial planning and cost-effective and efficient performance. The Senior Practice Manager may provide oversight of an additional operational area during periods of vacancy.  In addition, the Senior Practice Manager is often given additional responsibilities with special projects that may arise. 

In addition to the Senior Practice Manager of Operations responsibilities listed below, please refer to the attached document that further describes the responsibilities/roles of a practice manager I, practice manager II, senior manager of practice operations, director of operations and senior director of operations. 

• Planning and implementation of both short- and long-term strategic growth plans.
• Responsible for establishing criteria, formulating projects/initiatives, owns executing on the projects/initiatives and assessing effectiveness of results. 
• Partners with the Division Chiefs in the creation and implementation of the following: identify best practices; build consistent clinical and administrative processes.
• Establishes a scorecard for the service line and track and trend volume reports.
• Executes Service Line plans, including new program and site development and integrated management.
• Serves as the primary point person / business leader for establishing and developing relationships a liaison to physicians and affiliated hospital location units. 
• Promotes service line/alignments efficiencies through process improvement initiatives. 
• Partners with the physicians to develop and sustain relationships with the community referring providers.   
• Responsible for managing service line financials and data collections. 
• Standardizes processes for the service line/ alignment to provide comprehensive patient care and customer service. 
• Optimizes quality and patient safety, operational and financial performance, and customer satisfaction. 
• Mentoring and coaching staff/practice managers with individual growth and individual accountability to improve career track goals.
• Actively participates in action planning related to employee engagement.
• Serves on a variety of committees to support CCSG operations.
• Quality and Patient Safety
• Through collaboration with director of clinical operations, develops key quality metrics for service area(s).
• Monitors actual results versus projected outcomes and provides accurate and consistent reports as recommended by director.
• Ensures staff are educated and adheres to compliance standards, regulations, programs and practices. 
• Ensures quality and safety issues are addressed in a timely manner in partnership with Quality Improvement, Legal, and Human Resources, and appropriate corrective actions are implemented in a timely manner and in accordance with defined recommendations.
• Operations and Finance
• Determine annual goals of the service line/alignment in conjunction with the physicians and Director of Clinical Operations; prepare budgets and plans accordingly; provide regular reports to monitor progress.
• Review daily, weekly, and monthly financial and operational reports to track actual to budget and identify trends.
• Completes analysis of monthly financials; monitors and tracks revenue and expense to ensure strategic and operational performance benchmarks and goals are being met.
• Prepares a review and analysis of both operational and financial outcomes and presents monthly to Division Head/Director of Clinical Operations. 
• Monitor productivity of the providers to validate target levels are being realized.
• Prepare Pro Formas in conjunction with finance to consider new services or locations for potential expansion.
• Identify/implement cost effective approaches.
• Commit to a focus on continuous improvement of workflow processes and procedures.
• Compliance
• Maintain awareness