Post Sales Operations Specialist, Velocity Black (Remote)
Capital OneAbout the role
By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.
What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.
Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.
We are looking for someone passionate about the hospitality, concierge or travel industries with strong existing knowledge of what it takes to be the most high-value-add customer service agent. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level
General Responsibilities:
Coordinate with our team of specialists to serve our members and fulfill dining, experience, and travel requests, and create custom itineraries
Communicate with our worldwide team clearly and efficiently
Communicate with venues and suppliers to ensure the highest standards of service delivery are met
What we are looking for:
An eagerness to learn and grow
Adaptability and multitasking
‘Yes first’ mentality
Clear and effective verbal and written communication skills
Experience working in a collaborative and transparent environment
Ability to work in high-pressure environment with tight deadlines
Flexible working hours - available to work on evenings and weekends
Basic Qualifications:
High School Diploma, GED, or Equivalent Certification
Preferred Qualifications:
1+ years of Retail, Sales, or Customer Service experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $56,800 - $64,800 for Premium Customer Agent I
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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