Senior Client Due Diligence (CDD) Advisory Manager

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

As part of the US Private Banking Chief Operating Officer (COO) Team, the Senior Client Due Diligence (CDD) Advisory Manager will manage the end-to-end onboarding process and be the point of contact for all onboarding related activities.  Members of the COO team are on the leading edge of major bank initiatives locally, regionally, and globally and will routinely interact with senior business partners across the organization. 

This position has an impactful role that requires strong problem-solving skills, accountability, and attention to detail.   

Key Responsibilities:

• Manage internal stakeholders by performing central governance and case prioritization.
• Balance client service and internal risk management, understand onboarding requirements and ensure adherence to HSBC standards.
• Collaborate with clients and Relationship Managers (RMs) accordingly to improve communication and build rapport with clients.
• Manage the list of onboarding requests to meet deadlines, keeping stakeholders advised on progress.
• Partner with RMs from the prospect stage to define the onboarding requirements and attend client meetings to understand the client wealth journey and any potential risks.  Perform a pre-submission quality check, to help improve first time Know Your Customer (KYC) review pass rate and reduce quality check effort.
• Lead continuous improvements with root-cause analysis on delays and rejections.
• Create client deck specific playbooks to standardize approach to onboardings.
• Work with the designated KYC team to provide RM-facing coaching, short KYC Clinics on recurring issues, new requirements, typical SoW evidence, and common pitfalls.
• Communicate (both written and oral) the recommendations / insights with colleagues in the form of PowerPoint presentations, Word memos, and Excel documents.

• Ad Hoc requests on behalf of the COO and Private Bank Management team.

Requirements:

This position requires an individual with:

• Good knowledge of private banking and affluent market trends.
• Deep onboarding expertise
  • Subject Matter Expert (SME) CDD knowledge to enable the onboarding of a wide range of in-scope clients.
  • Understanding of all onboarding facets including Tax and other periphery services occurring on an irregular basis that may otherwise delay the onboarding process.
  • Can identify and correctly categorize client types from the outset so the right onboarding requirements are communicated.
  • Ability to explain onboarding requirements, so clients have confidence in the process, understand the rationale as to why and how their information will be stored and protected.
  • Ability to action client and internal stakeholder queries directly without the need to defer to other teams, providing sound judgment with clear actions.
• Strong Compliance capability
  • Understands risks, can proactively identify red flags and has sound judgment on potential reputational and financial crime risk.
  • Reduces downstream risk events by surfacing risk-related information earlier which could block the account opening or provide significant secondary effort elongating the onboarding process.
  • Has the ability to identify Politically Exposed Persons (PEPs) at an early stage and how this could impact the onboarding process, extra requirements, and associated timelines.
  • Ability to partner with Financial Crimes Compliance (FCC) colleagues to meet all risk requirements to the appropriate level with low impact on the client.
  • Can review, validate and qualify open-source information to remove noise and focus on specific risk events, escalate early to relevant control teams