HR Generalist

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

The HR Generalist supports the Payments business by delivering day-to-day HR services throughout the employee lifecycle. This role partners closely with HR Business Partners, Talent Acquisition, Payroll, Total Rewards, and business leaders to ensure a positive employee experience while maintaining compliance with company policies and employment laws.

This position is ideal for someone with 1–3 years of HR experience who is looking to broaden their knowledge across all areas of Human Resources in a fast-paced, high-growth technology organization.

Employee Support

• Serve as the first point of contact for employees and managers on HR policies, procedures, and general employment questions.
• Support a high volume of employee onboarding, offboarding, and internal transfers.Assist with employee documentation, employment changes, and HR systems updates.
• Ensure a positive employee experience by providing timely and accurate support.

HR Business Partnership

• Support HR Business Partners with organizational initiatives across the Payments organization.
• Assist with manager coaching on routine employee relations matters.
• Help coordinate performance management, talent reviews, and annual compensation processes.
• Participate in organizational changes, restructures, and workforce planning activities.

Talent Management

Partner with Talent Acquisition to facilitate hiring and onboarding.

Coordinate new hire orientation and onboarding activities.

Track probationary periods and onboarding milestones.

Employee Relations

• Assist with investigations into routine employee concerns.
• Maintain confidential employee records and documentation.
• Support performance improvement processes and disciplinary documentation.

Compensation & HR Operations

• Process employee changes, promotions, salary adjustments, and organizational updates.
• Support monthly sales performance review management in addition to annual merit, bonus, and performance review cycles.
• Ensure data accuracy within HRIS systems.
• Prepare reports and HR metrics for business leaders.

Compliance

• Maintain compliance with employment legislation and company policies.
• Support audits and documentation requests.
• Ensure accurate personnel files and record retention.

HR Projects

• Participate in HR initiatives including engagement programs, process improvements, and change management activities.
• Assist with HR communications and training.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 1–3 years of Human Resources experience.
• Experience working with HRIS systems.
• Strong Microsoft Excel, Word, and PowerPoint skills.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational and time management skills.

Preferred

• Experience supporting technology, fintech, payments, SaaS, or high-growth organizations.
• Experience supporting multi-state or global workforces.
• Knowledge of HRIS platforms such as Rippling, UKG, Workday, or SuccessFactors.
• HR certification (PHR, SHRM-CP) or working toward certification.
• Basic understanding of employment law and HR best practices.

This position is eligible for a base salary range of $50,000 - $65,000 USD.

This is a 100% remote position available to candidates located in the U.S., excluding Hawaii and Alaska.

#LI-Remote

Additional Information

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thin