ProSolutions Shop Supervisor

Job Purpose

The ProSolutions Shop Supervisor leads and manages daily operations of the Herc Rentals ProSolutions shop. This role ensures safe, efficient, and high-quality service, repair, and maintenance of specialty equipment, supporting the ProSolutions team's mission to deliver top-tier solutions for customers. The Shop Supervisor is responsible for supervising shop staff, optimizing workflow, and ensuring all equipment meets Herc Rentals’ safety and performance standards.
 

What you will do...

• Supervise, schedule, and coordinate activities of service technicians and shop personnel.
• Oversee inspection, maintenance, repair, and testing of ProSolutions equipment (pumps, generators, climate control, etc.).
• Ensure strict compliance with all Herc Rentals safety policies and government regulations.
• Mentor and train technicians, promoting a culture of safety, efficiency, and continuous improvement.
• Manage inventory levels of tools, parts, and supplies; ensure timely ordering and receipt of equipment.
• Conduct regular shop audits for cleanliness, organization, and adherence to operational standards.
• Inspect outgoing equipment to verify proper function and compliance with customer specifications.
• Collaborate with branch staff and other departments to support business operations and customer satisfaction.
• Document and report on shop metrics, including work order completion rates, maintenance schedules, and cost controls.
• Troubleshoot complex repair issues and provide hands-on technical assistance as needed.

Requirements

• High School Diploma or equivalent (required); technical/vocational training preferred.
• 3+ years of experience in equipment service, fleet maintenance, or related field.
• Supervisory or team lead experience in a shop or service environment.
• Valid driver’s license with a clean driving record.
• Ability to lift up to 50lbs and perform physically demanding work.
• Proven understanding of mechanical, hydraulic, and electrical systems relevant to ProSolutions equipment.
• Experience with OSHA and other safety standards.

Skills

• Strong leadership and team development abilities.
• Excellent technical troubleshooting and repair skills.
• Superior organizational and time-management skills.
• Effective verbal and written communication.
• Proficient with computer applications for scheduling, inventory, and reporting.
• Ability to work independently and collaboratively in a fast-paced environment.
• High attention to detail and commitment to safety and quality.