SJSU Cares Case Manager

 

Job Summary

San José State University (SJSU) is seeking a committed and compassionate professional to join the Case Management team as a SJSU Cares Case Manager. This position provides holistic, non-clinical support to students experiencing personal hardships, basic needs insecurity, or other barriers affecting their academic success and well-being. Operating within SJSU Cares, the Case Manager plays a central role in the university’s students support response network. The incumbent helps students navigate complex life situations—such as food or housing insecurity, financial emergencies, and wellness concerns—by providing individualized care coordination that fosters long-term resilience and persistence toward graduation. Using a trauma-informed, equity-minded, and strengths-based approach, the Case Manager supports students in identifying goals, connecting to resources, and cultivating self-advocacy and life skills.

 

Key Responsibilities

• Conduct individualized assessments and action plans to support students navigating crises or hardship
• Coordinate timely access to resources (e.g., emergency housing, food, financial support, academic resources)
• Provide non-clinical case management and well-being coaching to promote student stability and success
• Collaborate with key campus partners including Financial Aid, Housing, Counseling Services, and Academic Success Centers
• Maintain timely, confidential documentation and assist with data tracking and reports for compliance and program planning
• Provide consultation and outreach to faculty, staff, and family members concerned about student welfare
• Contribute to wellness programming and university-wide efforts promoting student well-being and resource awareness

 

Knowledge, Skills & Abilities

• Ability to work effectively with a wide range of constituencies in a diverse community
• Ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment
• Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters
• Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature
• Ability to carry out a variety of professionally complex assignments without detailed instructions
• Knowledge of crisis counseling and mental health interventions
• Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and/or recommendations
• Strong oral and written communication skills
• Excellent customer service and public relations skills
• Ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by a student, student organizations, faculty, or staff and to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action
• Ability to take calls/referrals as required which may include evenings and weekends
• Ability to maintain confidentiality and appropriately handle sensitive communications with campus employees and external agencies
• Ability to interpret and explain policies to students and employees
• Ability to analyze and define complex organizational, policy or procedural problems
• Ability to compose and appropriately format correspondence and reports
• Ability to effectively present information and respond to questions from various groups

 

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related
• Four (4) years of progressively responsible professional student services work experience, which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling

 

Preferred Qualifications