Line Locator Supervisor | Rochester, NY

Bermex, Inc.

Full time Regular

About the Role: The Line Locator Supervisor reports to the Operations Manager at Bermex. This position is responsible for overseeing the locating of underground utilities and associated equipment. This role involves managing a team of technicians, ensuring compliance with safety and regulatory standards, and maintaining accurate records. The Line Locator Supervisor plays a critical role in ensuring the efficient and safe operation of the utility system.

***Salary Transparency: Pay for this role is at $80,000/year. ***

What You’ll Do

• Supervision and Leadership:
  • Supervise and provide guidance to a team of line locator technicians.
  • Conduct performance evaluations, provide training, and foster professional development within the team.
• Installation and Maintenance:
  • Oversee the daily ticket schedule and monitor safety, work quality and completion.
  • Ensure equipment is in good working condition.
  • Troubleshoot and resolve technical issues.
  • Routinely audit field employees.
• Safety and Compliance:
  • Maintain and monitor employee Operator Qualifications (OQ’s).
  • Ensure all work is performed in compliance with safety regulations and company policies.
  • Conduct safety inspections and audits to identify potential hazards and implement corrective actions.
  • Stay updated on industry standards and regulatory requirements related to line locating practices.
• Record Keeping and Reporting:
  • Maintain accurate records of completed work orders and pictures.
  • Prepare and submit regular reports on team activities, performance, and any incidents or issues encountered.
  • Utilize computerized systems to track work orders, inventory, and other relevant data.
• Customer Service:
  • Address customer inquiries and complaints related to locate work orders.
  • Coordinate with other departments to ensure customer satisfaction and resolve service issues promptly.
  • Provide technical support and guidance to customers as needed.
• Inventory Management:
  • Manage inventory of locating devices, tools, and parts to ensure adequate supply for ongoing operations.
  • Coordinate with procurement to order necessary equipment and materials.
  • Implement inventory control procedures to minimize waste and loss.

About You

Must Haves:

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Minimum of 3 years of experience in damage prevention, line locating, or a related field.
• Proven experience in a supervisory or leadership role.
• Strong knowledge of ticket management systems, safety protocols, and regulatory requirements.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and make sound decisions under pressure.

Nice to Haves:

• Advanced technical training or certification in line locating.
• Additional experience in utility services or related fields.

Your Skills:

• Must have a valid driver’s license.
• Ability to multi-task and work independently as well as in a team.
• Exceptional flexibility in daily routines and route scheduling. Must be flexible in times of need, including extended nights and weekends.
• Adequate time management skills to finish daily locate tasks in a timely manner.
• Excellent communication skills, comfortable interacting with management and customers.
• Ability to interact with unhappy or negative customers in a professional manner.
• Excellent attention to detail for problem solving.
• Ability to lift and carry heavy equipment and materials.
• Willingness to work in various weather conditions and environments.

This role would not be a good fit if:

• You don’t enjoy working independently.
• Do not enjoy working in outdoor conditions.
• Do not enjoy walking long distances.
• Are not flexible and do not enjoy adapting to your current work schedule or routine.
• Do not have adequate planning and time management skills to finish a day’s work in a timely manner.

Working Conditions:

• Primarily office work for administrative tasks and meetings.
• Occasional outdoor work with exposure to various weather conditions.

Salary and Benefits:

• Starting pay of $80,000.00 per year, Depending on experience and qualifications.
• Competitive salary based on experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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