Prevention and Problem Solving Program Manager - Dept of Homelessness and Supportive Housing (2917 TPV)

Company Description

Appointment Type: This is a Temporary Provisional (TPV) position excluded by the Charter from the competitive Civil Service examination process. It is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process at a later date. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment.

Application Opening: October 10, 2025

Application Deadline: October 27, 2025, 11:59 PM (PST)

Compensation Range:  $125,216 - $152,230 annually

Recruitment ID: RTF0160609-01137828

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. 

HSH’s Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600 +bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14,500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families.

Job Description

The Prevention and Problem Solving Program Manager will manage the continued design, development, implementation and evaluation of Targeted Prevention and Problem Solving interventions, which are essential core components of the Homelessness Response System (HRS). Both Targeted Prevention and Problem Solving are relatively new interventions to HSH and are essential to creating an efficient and robust system of care and making homelessness rare, brief, and a one-time occurrence. Additionally, they are both critical pieces to reducing the massive racial disparities in homelessness – as achieving racial equity in our homelessness response cannot just be considered once people become homeless.

Essential Duties and Responsibilities:

• Manage, Monitor, and Evaluate the Performance of Grantee Agreements:
  • Oversee program implementation and execution across the HRS to ensure successful delivery of high quality services in adherence to budget, scope and best practices.
  • Monitor and track program deliverable compliance and successful execution through annual program monitoring, monthly reports, site visits and other ongoing reporting and quality control practices.
  • Manage agreements with multiple funding sources and monitor compliance and adherence to federal, state and local funding expectations.
  • Support in the ongoing development of goals, objectives and policies of appropriate HRS interventions and other projects and initiatives of the Department.
  • Support program and financial analyses to make process improvement and strategic recommendations.
  • In partnership with HSH Contracts Team, assist in ongoing budget development, modifications and revisions of assigned grant agreements.
  • Engage in cross-functional collaboration with internal departments and external partners.
• Provide Technical and Administrative Assistance:
  • Establish and maintain high quality relationships and partnerships with Grantees and other key community stakeholders.