Casualty Senior Technical Specialist

The Casualty Senior Technical Specialist plays a critical role in ensuring the efficient execution of casualty initiatives, adherence to internal controls, and the seamless management of complex casualty claims. Reporting to the Casualty Vice President and Casualty Directors, this position is responsible for providing guidance on claim operations, risk assessment, and special projects.

Responsibilities: 

• Oversee the administration of the Casualty trial alert process to include prompt and proper operational referrals, case level risk assessment, provide direction to the claim operation and refer and report eligible cases to the Casualty Vice President
• Handle complex claims (large losses over 250K, reinsurance, 93A, Class Actions, Declaratory Judgements and any other case assigned by leadership. (Pending can be up to 50).
• Work within the CCE application to ensure data quality and creating intelligence reports pertaining to claims handling and outcomes.
• Responsible for the Casualty Home Office Referral Process, to include oversight of large loss reserve exposures, coverage one shots and appeals by following on dual diary
• Ensure internal controls are adhered to regarding identification of Umbrella policies
• Monitor all reinsurance cases and provide comprehensive claim notifications and updates to the reinsurer.
• Oversee the Casualty Quality Assurance process and provide monthly reporting to the Vice President
• Oversee File Process Review Task Force which reviews and analyzes current file handling processes and workflows, putting forth handling recommendations that will allow for maximum efficiency
• Handle special project work at request of the Casualty Directors and or Vice President on an as needed basis
• Enforce Company guidelines and procedures. The ideal candidate has a working knowledge of New Jersey, Pennsylvania, New York, Massachusetts, New Hampshire and Connecticut regulatory claim handling guidelines and statutory regulations. Knowledge of regulatory requirements in other states is a plus. 
• Possess a strong working knowledge of Excel including the development of charts and visual data for analytics. Ability to build reports, pivot tables, and utilize Tableau is a plus.
• Prioritize and handle multiple tasks simultaneously.
• The candidate must have excellent written/verbal communication and organizational skills.

Qualifications:

• A bachelor’s degree (B.A.) from an accredited four year college or university
• Minimum of 8-10 years of prior claims technical/management experience. Strong bodily injury background including litigation, state regulatory compliance, policy coverage, injury assessment and fair claims handling practices.
• Insurance designations (AIC, AEI, or CPCU) a plus.

Range: 90,000 - $122,500

Perks and Benefits: 

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Tuition Reimbursement 
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”