Administrative Supervisor

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Administrative Supervisor monitors administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Manage a team of Administrative Coordinators who handle customer service, referrals, and enrollment processing.  Oversee program office payroll processes, accounts receivables processes, and general customer service objectives to ensure positive business growth and development.  Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES 

• Ensure team members provide excellent customer service to external and internal customers.
• Compile and report customer service and enrollment metrics to the management team, as assigned.
• Oversee daily enrollment, referral, payroll, and authorization functions to ensure accurate and timely payroll processing and claims submission.
• Supervise, train, and coach employees on standard operating processes and policies, and procedures.
• Conduct advanced reporting and oversight activities.
• Resolve escalated complaints from internal and external clients.
• Communicate effectively.
• Comply with applicable legal requirements, standards, and policies, and procedures.
• Exhibit an inter