Help Desk Coordinator / Administrative Assistant

We are looking to expand our team of superstars.

At The Garam Group, we believe happy employees lead to happy clients. This is why our driving principles are to provide a fun and dynamic work environment where customer service is job number one. It’s why we only hire the most talented people in the industry.

While we have a wide array of backgrounds and work experience, everyone at The Garam Group shares one common trait - a passion for creating that "WOW!" experience for our clients. If you possess a fierce commitment to customer support and have a work ethic to match, we believe we have an environment in which you will thrive.

Become part of a team built on:

Integrity – Doing the right thing even when no one is watching.

Dedication – Taking ownership and seeing things through to completion.

Positive Attitude – Approaching every situation with an optimistic attitude.

Team Oriented – Always working together for the betterment of each individual and the organization.

Fun – Taking ourselves less seriously and laughing often.

Position:

As a Helpdesk Coordinator you will be performing a wide range of administrative and office support activities for the management and engineers to facilitate our daily operations.

This position will include the following duties at a minimum:

• Answer, screen and direct/coordinate inbound phone calls
• Maintain helpdesk by creating/assigning and tracking tickets
• Maintain renewals for clients by creating tickets and following up with engineers
• Manage backups for clients by assigning tickets and following up with engineers
• Manage client reports (monthly and quarterly) to ensure timely completion and delivery
• Manage project/vacation calendar
• Maintain team common use areas
• Prepare and modify documents for team
• Manage and monitor ticket SLA’s to avoid unnecessary breaches
• Add Helpdesk information to weekly Friday meeting slides
• Track and record client site weekly visits

Requirements

• Proficiency with Microsoft Office applications (Word, Excel and PowerPoint)
• Must possess excellent customer service and interpersonal skills

The successful applicant will possess the following skills:

• A “Customer First” philosophy and mindset. If you don’t like serving people and cheerfully solving their problems, this is probably not the job for you.
• The ability to be punctual. Someone who believes that early is on time and on time is late.
• The unusual ability to be obsessively detail oriented
• The ability to cheerfully take ownership of any problem
• The desire to have a professional and polished image

You must:

• NOT be a job hopper. We are looking to invest in you and have a long term successful relationship for BOTH of us
• Have a good reliable automobile
• Compensation is dependent upon experience and is higher than market standards
• You won’t have to leave us to get ahead. Our high performers stick with us and grow with us
• We have fun and we are fun
• If you don’t have much practical experience, if you aren’t fun to be around, if you can’t stand up to pressure, if you are not looking for a long term thing, then you probably should not accept an interview

Additional information:

Benefits

• Medical Insurance
• Dental Insurance
• Health club membership