Customer Success Jr. Analyst

Job Description:

Job Title: Customer Success Jr. Analyst

Operating Company: Environmental Solutions Group

Location: Remote

Reports to: Vice President, Customer Success

Department: Customer and Product Support

POSITION SUMMARY:

The Customer Success Jr. Analyst supports the Customer Success team in driving customer satisfaction, retention, and growth. This role focuses on analyzing customer data, assisting with onboarding processes, and helping ensure customers achieve value from the company’s products or services. The role provides critical insights and operational support to enhance the overall customer experience.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Assist in onboarding new customers by supporting implementation and training activities
• Monitor customer usage data and generate reports to identify trends, risks, and opportunities
• Support account health tracking by maintaining dashboards and KPIs related to customer success
• Respond to customer inquiries and escalate issues to senior team members as needed
• Maintain accurate and up-to-date customer records in CRM and customer success tools
• Collaborate with Customer Success Managers to prepare for client meetings, reviews, and presentations
• Conduct research and analysis to improve customer engagement and retention strategies
• Assist with customer feedback collection and help identify areas for product or service improvement
• Support renewal tracking and administrative tasks related to customer lifecycle management
• Travel up to 25% required.

JOB SPECIFICATIONS:

• Bachelor’s degree in business, analytics, communications, or a related field preferred
• 2 years of experience in customer success, data analysis, or a customer-facing role (internships included)
• Strong analytical skills with the ability to interpret data and generate insights
• Proficiency in Microsoft Excel or Google Sheets; familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus
• Excellent written and verbal communication skills
• Detail-oriented with strong organizational and time management abilities
• Ability to work collaboratively in a team environment
• Customer-focused mindset with a willingness to learn and grow in a fast-paced environment

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.  Listens to understand input, feedback, and concerns.  Provides complete information in an open, honest, and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

ABOUT ESG:

Environmental Solutions Group stands at the forefront of sustainable innovation, dedicated to transforming the waste industry with eco-friendly equipment and technology solutions, a