Regional Operations Support Specialist

General Purpose

The Regional Operations Support Specialist is a key support role within the regional operations team, working closely with the Regional Director of Operations to drive operational excellence across multiple senior living communities. This position plays a vital role in implementing company initiatives, ensuring consistent application of best practices, and providing direct support and guidance to community Executive Directors and their teams. The Regional Operations Lead will focus on enhancing efficiency, quality of care, resident satisfaction, and regulatory compliance within the assigned region.

Essential Duties

Operational Support & Implementation:

•Assist the Regional Director of Operations in the development and implementation of regional operational strategies and initiatives.
•Serve as a point of contact and resource for Executive Directors and community leadership teams on operational matters.
•Support the rollout and adoption of new company programs, policies, and procedures at the community level.
•Develop and deliver training and support to community teams on operational best practices.
•Assist in the development and dissemination of operational reports and performance metrics.

Performance Monitoring & Analysis:

•Track and analyze key performance indicators (KPIs) related to resident care, occupancy, financial performance, and regulatory compliance at the community level.
•Identify trends, challenges, and opportunities for improvement within the region.
•Assist the Regional Director of Operations in developing action plans to address performance gaps.
•Support communities in the development and implementation of performance improvement plans.

Quality Assurance & Compliance Support:

•Support communities in maintaining compliance with federal, state, and local regulations and licensing requirements.
•Assist in the preparation for and response to regulatory surveys.
•Support the implementation of quality assurance programs and initiatives.
•Conduct on-site operational reviews and provide feedback to community leadership.

Resident & Family Experience:

•Champion a resident-centered approach to care and services across the region.
•Support communities in implementing strategies to enhance resident and family satisfaction.
•Assist in the resolution of complex resident and family concerns, escalating to the Regional Director of Operations as needed.
•Promote a positive and welcoming environment within each community.

Team Collaboration & Communication:

•Foster strong working relationships with Executive Directors, community leadership teams, and regional support staff.

•Facilitate effective communication and information sharing across the region.
•Participate in regional meetings and provide updates on operational initiatives and performance.
•Collaborate with other regional support functions (e.g., clinical, sales, marketing) to ensure alignment and support for community operations.

Project Management:

•Manage and support regional operational projects as assigned by the Regional Director of Operations.
•Develop project plans, track progress, and ensure timely completion of deliverables.

Travel & Interim Leadership Responsibilities

•Required to travel regularly to assigned communities within the region.
•May serve as Interim Executive Director (ED) during leadership vacancies or transitions.
•Responsible for performing all essential duties of the Executive Director role when assigned to a community.
•Provides hands-on, on-site leadership to stabilize operations and ensure continuity of care and services.
•This role is not limited to ED oversight; it includes direct operational involvement as needed to support community success.

Education and/or Experience

•Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
•5-8 years of progressive experience in senior living operations, with experience in a leadership or support role at the community or regional level.
•Strong understanding of senior living operations, regulations, and best practices.
•Proven ability to analyze data and identify trends and opportunities for improvement.
•Excellent communication, interpersonal, and problem-solving skills.
•Ability to work independently and collaboratively within a team environment.
•Strong organizational and time management skills with the ability to manage multiple priorities.
•Proficiency in relevant software and technology.
•Willingness to travel within the assigned region on a regular basis.

Preferred Qualifications: