Lead UX Designer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

On the Experience Strategy team, we don’t design for just one feature or vertical—we shape end-to-end customer journeys that span across the entire Xfinity app ecosystem. Our work touches millions of people every day, and our impact is both meaningful and measurable.

As part of Connected Living, we partner closely with product, engineering, and multiple teams across Global Design. This gives us a unique vantage point: we see the big picture of how customers discover, onboard, engage with, and manage their services—and we design experiences that truly transform how they interact with Comcast.

You’ll join a proactive, collaborative, and deeply talented group of designers who care about craft, clarity, and outcomes. In this role, you’ll influence cross-platform initiatives like commerce, identity, and account experiences, all while shaping moments that help customers understand their value, get up and running with ease, and build long-term trust in our ecosystem.

If you want to design at scale, solve complex problems, and shape the future of how millions of customers connect with Comcast, this is the team to do it.

Job Description

Job Summary 

The Xfinity App Strategy team plays a pivotal role in shaping how millions of customers experience and interact with our products and services. As a Lead Designer, UX Strategy, you’ll define, evolve, and deliver the design frameworks and experience architecture that guide our app ecosystem. Reporting to the Director of App Strategy, you’ll operate as a senior individual contributor, driving strategic design direction and shaping the user experience through strong UX strategy, IA, and systems thinking. 
 
You’ll work closely with cross-functional partners across product, design, and engineering to create scalable frameworks, design principles, and interaction patterns that bring clarity and cohesion to complex digital experiences. This role is ideal for someone who thrives on solving strategic UX challenges, influencing design outcomes, and setting the foundation for a unified, customer-centered app experience. 

About the team 

The GD Connected Experiences team is responsible for the Xfinity app, the centerpiece of the Xfinity eco-system and the primary way to communicate and build a relationship with our customers. We are distributed between Philadelphia (HQ) and London with a mix of remote employees. We foster a collaborative and pro-active community, focused on growing together to do the best work of our careers here and now. 

Team Objectives 

We craft powerful and integrated experiences that reimagine connectivity, evolving beyond features or utilities to deliver what customers need and love. We expand beyond the phone to showcase our ‘better together’ services, including but not limited to: Internet, Mobile, Entertainment, Sports, and Smart Home. 

Core Responsibilities 

• Define and evolve UX strategy, information architecture, and experience frameworks for the Xfinity App. 

• Collaborate with product, engineering, and design peers to align experience goals with business and customer objectives. 

• Develop and document user flows, structural frameworks, and experience models th