Scheduling Team Supervisor

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Customer Care Team Scheduling Supervisor ensures implementation of and adherence to policies, processes and methods for customer service activities.

The Scheduling Supervisor responsibilities include, but are not limited to the following:

• Daily review of scheduled products in each pharmacy 
  • Ensure all doses have been accepted in Pharmacy Management Application and Reserved capacity does not exceed Planned capacity.
  • Ensure all dose disruptions have been documented internally and externally.
  • Ensure all ETAs resulting in late/missed dose deliveries and disruptions have been communicated and appropriately documented.
  • Proactively reviews Scheduling staffing daily to ensure phones are covered from 7:00 A.M. to 7:00 P.M. EST daily.
• Timely reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practices.
• Team development and training 
  • Ensure that all team members receive the training needed to be proficient in their roles.
  • Provides consistent, timely coaching and development for direct reports for a functional area.

The candidate must possess the following personal attributes:

• Exceptional leadership skills with the ability to engage and motivate the team for ongoing positive results.
• Service minded; focus on recognizing and meeting the needs of others (especially scan sites and patients)
• Accountability for results and team performance
• Ability to plan and prioritize tasks and strong attention to detail.
• Ability to manage disruptive impulses and handle potentially stressful situations.
• Commitment to honesty and integrity
• Professionalism and a strong sense of proper business and customer service etiquette
• Clear verbal and written communication skills
• Proficient computer skills: Included but not limited to Excel, Power Point, Word
• Adaptability to change.
• Personal initiative and commitment to team and organizational goals
• Ability to work effectively within a team.
• A positive attitude

Requirements:

• Previous personnel/team management experience required
• 2+ years of experience in the healthcare industry preferred
• High School diploma, AS or BS Management degree preferred
• Previous experience leading customer service teams is a plus

#LI-JW1

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The annual base pay for this position is:

Min $72,200 - Max $108,300

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off,