Data Analysis Operations Specialist - USDS

About the Team

The Cyber Defense & Engineering Team is missioned to run and operate security infrastructures, platforms and technologies, as well as to support cross-functional teams to protect our users, products and infrastructures. In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in deploying and maintaining scalable and secure-by-design systems and solutions. Our challenges are not your regular day-to-day technical problems; you'll be part of a team that's developing new solutions to new challenges of a kind not previously addressed by big tech. It's working fast, at scale, and we're making a difference.



On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.



Responsibilities:

- Own end-to-end operational review of the request platform tickets, ensuring requests are evaluated against the approved runbook and acted on within defined SLA windows (approve/reject; request additional information as needed).

- Triage and process ticket types including urgent/expedited requests and create/update requests across channels, data, microservice, APIs, and common objects.

- Support reviews across the request gateway technologies, coordinating required validations with business stakeholders, third-party risk, and authentication/authorization partners before taking action.

- Own end-to-end operational review of SQL request tickets, ensuring tickets meet TTUSDS-approved criteria; coordinate with requestors and Tech/Product partners on clarification and remediation.

- Execute a recurring post-audit processes to identify non-compliant queries and drive remediation recommendations

- Maintain daily operational metrics (volume, cycle time, effort allocation) for the request platform tickets; identify trends, bottlenecks, and recurring failure patterns.

- Produce monthly SLA compliance reporting for the request platforms, including analysis of service-level variances and proposed corrective/preventative actions; meet monthly reporting deadlines.

- Develop, maintain, and continuously improve operational documentation (runbooks, review criteria, escalation paths, exception handling) for all workstreams.

- Perform product launch data field reviews: analyze product launch documentation, map proposed fields to the our Data Catalog, recommend sharing permissions, and document rationale.

- Build and maintain documentation mapping artifacts for each launch (field mapping, permissions guidance, explanations) and submit recommendations for final review.

- Serve as the primary cross-functional partner for ticket review operations and data field governance, coordinating with Product, Security, Risk & Compliance, Engineering, and other stakeholders.

- Provide timely support as needed (including planned weekend coverage during specified windows with advance notice) to ensure continuity of operations and SLA adherence.