AWS Connect/Amazon Connect System Administrator - Senior

Responsibilities & Qualifications

Responsibilities 

• Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3. 
• Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines. 
• Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication. 
• Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime. 
• Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards. 
• Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration. 
• Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements. 
• Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers. 
• Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos. 
• Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems. 

Required Skills and Experience 

• Minimum of a Secret Clearance.
• Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration. 
• In lieu of AWS Connect, experience with any Contact Center as a Service (CCaaS) platform such as Azure Contact Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect/GTC, RingCentral, Vonage Contact Center.
• Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation. 
• Relevant Azure or any secure GovCloud environment can be substituted for AWS experience.
• Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing. 
• Experience working in an Agile organization (Scrum, Kanban, Jira, Confluence, or preferably SAFe.)

Preferred Experience

• 3+ years of AWS, Azure, or Google cloud infrastructure experience, preferably within GovCloud or similar secure environments. 
• 7+ years of experience administering Linux systems
• Hands-on experience automating cloud infrastructure using Ansible, Terraform, CloudFormation, or similar. 
• Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls. 
• A background in telecom/VoIP (Avaya, Cisco, Vonage etc) is helpful but not required.

Overview

We are seeking a Senior AWS Connect System Administrator to join our team. 

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

 

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Remote
• Remote or In-Person: 100% remote/nati