SVP, Retail Operations

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

The SVP of Retail Operations/Division will lead all operational aspects of the US Strategic Retail including special events retail, store design and implementation, and innovation. This leader is a strategic operator, with expertise in developing and overseeing transformations as well as field with operational experience as an omni-channel retailer. They will have the ability to develop a strong team, drive change in a complex organization, generate significant impact through strategic and tactical direction, and deliver results.

This position will report directly to the SEA CEO and play a critical role in achieving strategic/operational/financial goals.

 

This executive will build uniquely strong relationships with our internal stakeholders as well as across all of the Retailers we sell through at all levels.

Position Objective

• Leadership: Lead and develop a growing retail leadership team to ensure they are delivering strong results and customer experience as we continue to expand our retail footprint through omni-channels and Samsung Experience Stores.
• Operations: As the head of our SEA Retail Operations across all LOBs, this role is focused on driving organizational stability, scaling for growth, and driving a culture of performance and accountability.
• Develop strategic and operational plans, managing execution, measuring and delivering results to meet or exceed our financial goals.
• Innovation/Retail Experience: Lead the design and implementation of short and long-range strategies to deliver results, create sustainability and drive innovation within retail operations.
• Results-Oriented: Develop strategies to achieve the short and long-term performance goals across revenue, operational KPIs, profitability targets, and customer satisfaction across all lines of the SEA Retail footprint.

Scope

• Manage the operations and drive performance of Samsung’s customer presence and Samsung owned retail stores
• Build strong partnerships with the store operators and work to build collaborative strategies to drive top and bottom line performance
• Set the strategic vision and objectives for Retail Stores and build actionable plans to achieve results
• Manage and develop a high-performing organization to drive results
• Create strong relationships with key internal and external executives
• Proactively communicate updates and asks with leadership and key stakeholders
• Develop initiatives and programs to drive customer traffic to stores
• Work closely with finance to ensure accurate financial forecasts and inventory projections

Skills and Qualifications

Minimum Qualifications:

• Bachelors in Business Management, Finance, Marketing, etc.
• 20+ years in the Retailer space or relevant experience; specifically owning a P&L and serving as a key operator
• Proven experience in strategic and organizational development, including the ability to attract, develop, and retain world-class talent.
• Experience with multi-unit retail leadership responsibility, including remote team