Server Operating System, OS Manager

About Corewell Health 

Our new name signals our bold commitment to health and wellness. At our core, we are here to help people be well so they can live their healthiest life possible. Through health care and health coverage, we create more value.​ Through compassion, collaboration, clarity, curiosity, and courage, we make anything and everything possible.​ Through our people, we care for the whole person with respect, dignity, and love. ​Everyone deserves opportunities and resources for better health.​ Everyone deserves our relentless pursuit to innovate and always do better. ​Everyone deserves to have a community be a great place to live, work, learn and play.​ We believe health and well-being should be within reach for all. We believe the system to support the entire health and wellness journey starts with prevention. ​We believe that together we will make a difference.​ Together, we are here to make health better for everyone.​ Together, we are Corewell Health. 

Scope of Work

The Digital Services Manager accountable for the provision of quality services within assigned area(s) of responsibility. This role responsible for resource planning and development, fiscal performance/budget management and the attainment of specific organizational goals. In collaboration with the Director, assumes responsibility for the development of site/service goals, providing input and management of the budget, and collaboration with the other team members to continually improve services and support of the management team. Along with other Managers, develops policies and procedures to support the site/service and the provision of quality services. As part of the Digital Services (DS) management team, participates in the overall business planning and developing organization budgets, policies and operating procedures.

Essential Functions

• Plans, directs and evaluates the work of assigned work groups/teams.

• Establishes departmental goals and objectives, performance and production standards to assure quality.

• Acts as a customer advocate and provides ongoing communication with customers, staff and multidisciplinary team regarding customer, staff, management, quality care issues and departmental goals.

• Leads the tactical planning for their area(s) of Digital Services and participates in the preparation and management of an annual operating plan and budget. Develops capital and operational budgets for assigned area(s). Routinely monitors, manages and controls budget, analyzes variances and takes appropriate action. Develops plans for productivity improvements.

• Works in collaboration with leadership to inspire a culture that fosters and celebrates performance excellence particularly in care, practice, service and operational indicators. Champions an atmosphere exemplifying transformational care and service outcomes to internal and external customers. Creates an expectation that staff become involved in committees, projects and continuous improvement activates. Holds staff accountable for high performance against job descriptions, policies, procedures, controls and processes, as well as corporate and divisional guidelines.

• Responsible for the retention of talent in a demanding technology environment that requires 24/7/365 service availability This includes developing an understanding of what encourages retention in each individual, and its application, using creative, approved methods (e.g. flexible work schedule, educational opportunities, etc.) that promote the appropriate work/life balance, while first ensuring agreed upon services levels are being met. Mentors, coaches and develops staff, and acts as a role model and resource.

• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge and skills necessary for the satisfactory performance of all assigned responsibilities.

• Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature. Attends and participates in professional functions such as meetings, conferences, seminars and schools to maintain a high level of knowledge in the products, technology and business solutions to meet the changing industry opportunities.

• Ensures that the department is staffed with the appropriate mix and numbers to meet customer needs. Maintains payroll information. Responsible for interviewing, hiring and retaining staff/members of the team, perform