Program Manager at Cascade Women's Program

Description

ABOUT THE POSITION: This position oversees all aspects of the assigned program(s). The primary role of the Program Manager is to ensure service delivery consistent with the Compass mission, values, and vision through appropriate planning, implementation, operation, and evaluation of assigned program(s). The Program Manager also seeks meaningful cross-program collaborations through knowledge of other agency programs, initiatives, and strategic plans.

ABOUT THE PROGRAM: Since 1999, Cascade Women’s Program has provided a safe place to live and access to vital resources for female identifying individuals who have experienced homelessness for more than a year or have a documented disability. The program provides 32 units of permanent supportive housing, along with case management and support from a skilled, compassionate staff.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We consider the diversity of the staff, guests, residents, and community partners to be an important asset. We recognize the value that different perspectives and cultures bring to the organization. Compass is proud to be an affiliate agency of Lutheran Community Services Northwest (LCSNW). LCSNW partners with individuals, families and communities for health, justice, and hope by providing support services in key areas such as behavioral health, child welfare, refugees, and support to aging adults and people with disabilities to live independent lives. To learn more about the agency visit www.compasshousingalliance.org.

• LOCATION: South Lake Union Neighborhood (Seattle, WA) **This position offers a location hybrid model with at-home and in-office days
• REPORTS TO: Deputy Director of Housing Services or Director of Emergency Services
• FLSA STATUS: Exempt
• SCHEDULE: Weekdays, plus evenings and weekends as needed for emergencies
• MEAL PERIOD: Unpaid (flexible)
• SALARY: $78,000-$82,500 Annual DOE 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.

Planning & Operations

• Ensure financial performance for program(s) through proper budgeting along with monitoring of revenue and expenses.
• Facilitate quality and timely service delivery by working with staff to review workflows and update practices.
• Ensure program specific data collection systems are in place and that staff properly enter data in a timely fashion.
• Monitoring program revenue and expenses.
• Ensure timely reporting to all program funders by producing all monthly, quarterly, and annual invoices/billing/reports per funder requirements. 

Participation in Service Delivery

• Partner with other Program Managers, Director, and/or Deputy Director in the facilitation of program improvements and development.
• Ensure knowledge of operation and awareness of emergent issues by being available to residents. 
• Occasional case management or the handling of other resident issues as well as cover various shifts and other staff assignments.
• Ensure timely and accurate data entry into all program-specific databases. (HMIS/FCS)
• Create monthly statistical reports for internal and external purposes and analyze trends or critical findings.
• Use data from monthly and quarterly reports to analyze service delivery revenue (participant program fee/rent collection) and vacancy rates to identify areas for improvement as well as identifying new sources of revenue.

Representation & Advocacy

• Collaboration with existing partnerships such as NeighborCare, CREW and REACH, as well as developing new partnerships. 
• Collaborate with the maintenance and/or Property Management company to ensure Compass policies and practices are adhered to.
• Represent agency in community advocacy efforts by serving on boards, coalitions and work groups that influence public policy and community efforts to end homelessness.
• Build and enhance external relationships through coalitions and with contract monitors to foster positive working relationships and to secure future funds.
• Develop and maintain sponsoring relationships with churches, community groups and business to obtain general financial support and in-kind donations and volun