Senior Specialist, Global Process Owner, O2C

<p><em>At Pandora, we are embarking on an exciting journey to create a new strong digital backbone for the biggest jewellery brand in the world. The business transformation will go on for some years and is foundational for the delivery of our Phoenix strategy. This is a great opportunity to develop your career, build new capabilities and contribute to the future growth of Pandora.</em></p> <p> </p> <p><em>Do you want to help the Global Commercial Operations Development team reach our strategic goals? And are you looking for a chance to become part of a global organisation characterised by inclusion, diversity and ambition? </em><em>Then look no further!</em></p> <p> </p> <p><strong>Business area responsibilities</strong></p> <p>To support Pandoras growth strategy, Pandora is taking big steps to ensure the future tech foundation supports our business ambitions. This position is key in implementing best practice operational processes and ensuring global process alignment within all new system implementations across our value chain responsibility.</p> <p>You will support the operational business by acting as the bridge between business and digital &amp; tech, and you will gather an understanding of the Distribution &amp; Wholesale value chain as well as the systems used such as WMS, OMS, POS, ERP. You will need to demonstrate a good level of self-awareness when dealing with others and build effective relationships with all members of the programme, including members from other departments and local markets.</p> <p> </p> <p>Other key accountabilities include:</p> <ul> <li>ERP business area responsibilities and deliveries such as requirement gathering, test cases, user acceptance testing, go-live activities</li> <li>Manage hands-on work with designing, testing and delivering changes to processes</li> <li>Contribute to stakeholder management, internal as well as external</li> <li>Carry out process documentation and audit global processes</li> <li>Prepare and facilitate workshops online and onsite around the world</li> <li>Perform reviews of processes and systems together with customers to understand problems current challenges</li> </ul> <p> </p> <p><strong>Humble, hungry and people smart</strong></p> <p>To succeed in this role, you need to have a high personal drive, be a team player and be motivated to be part of the Process Excellence team. You need to understand business processes and systems – and specifically have a cross value chain business understanding (between Manufacturing, Distribution and Retail). You need solid stakeholder management, communication and problem-solving skills, and you need to be able to collaborate cross-functionally. We imagine you have experience from a global organisation, possibly by living abroad, and ideally it is from a global Manufacturing or Distribution company. Furthermore, we hope you can demonstrate the following:</p> <ul> <li>3+ years of experience working within Process Management, Project Management or the business side of system roll-outs (WMS, TMS, OMS, POS, ERP)</li> <li>ERP experience with tier one vendors, preferably SAP or Microsoft</li> <li>A master’s degree within Supply Chain Management, Manufacturing or similar</li> <li>Basic project management skills including workshop facilitation</li> <li>Medium/high level proficiency with Microsoft Office (Excel/Power Point/Visio)</li> <li>Agile training, Scrum, Six Sigma, Lean, Prince 2, is a plus</li> </ul> <p> </p> <p><strong>Additional information</strong></p> <p>Limited travelling is to be expected</p> <p> </p> <p><strong>Your new team</strong></p> <p>The team currently consists of 9 passionate, skilled, easy going, joyful employees. They are a very supportive group with a lot of can-do attitude which hopefully will ensure a steep learning curve for you in the team. Change is a constant, why good spirit and adaptability has also become a key characteristic for the team. You will be reporting to the Director of Global Operations Development, Process Excellence.</p> <p> </p> <p><strong>Did we get your attention?</strong></p> <p>We hope you got all your questions answered and feel confident applying for this position, however if you have more questions, please contact:</p> <p><br/><em>Kelly Kavarnou</em></p> <p><em>Global Recruiter</em></p> <p><em>kekav@pandora.net</em></p> <p><br/>If you see yourself in the role and would like to become a part of Pandora’s future, please do not hesitate to apply. Please make sure to submit your application in English in order to be considered, as we are an international team. We look forward to hearing from you!</p> <p> </p> <p>We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site: <a href="https://www.pandoragroup.com/">www.pandoragroup.com</a></p> <p> </p> <p><strong>Icing on the cake</strong></p> <p>You will be working out of our beautiful Head Office in