Commercial Direct Repair Program Coordinator (Northern California - Field)

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Job Title

Commercial Direct Repair Program Coordinator (Northern California - Field)

Requisition Number

R7270 Commercial Direct Repair Program Coordinator (Northern California - Field) (Open)

Location

California - Home Teleworkers

Additional Locations

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.

We are actively hiring for a Direct Repair Program Coordinator, Commercial in the San Francisco Bay Area!

Your Role:

Employee who works both virtually and in the field with significant authority over physical damage assignments of high complexity and of commercial and/or special lines vehicle-type. Expert in all aspects of commercial non-injury related matters including total loss. Independently evaluates, negotiates, and settles physical damage and total loss claims along with other suffixes (i.e., loss of use, property damage), which includes evaluation and estimating mechanics.

Responsible for Direct Repair Network (DRN) performance, management, and relationship to ensure financial and customer-driven results, including service level agreements, contract compliance and due diligence on shop background up to and including recommendation of adding / removing shops from program. Responsible for Open Shop estimation and repairs.

Handles any commercial product types including but not limited to auto, fleet, general liability, last mile delivery, inland marine, excess & surplus. Will handle claims in any geographic venue.

Handles claims involving any vehicle types that may include but is not limited to auto, motorcycles, scooters, recreational vehicles, autonomous driving vehicles, autonomous delivery vehicles, remote-controlled delivery vehicles, watercrafts, and trucks.

Plays a direct role in the development of other Adjusters through mentorship, training, and coaching.

Your work:

• Responsible for vendor relationships, contract enforcement and due diligence; monitoring of direct repair network (DRN) shop, inclusive of commercial DRN, performance through scorecard metrics analysis
• Viewed as senior resource in given field for department and/or unit
• Independently evaluate, negotiate and settle physical damage and total loss claims along with other suffixes (i.e., loss of use, property damage), which requires physical inspection and evaluation
• Prepares file for authority review with supervisor or manager for potential DRN candidates and to discontinue DRN contracts
• Works within broad limits and authority on highly complex assignments requiring specialist knowledge
• Negotiates settlement of claim with insured, third party and attorneys
• Process payments appropriately and review with supervisor beyond authority, including resolving claims coverage issues
• May handle claims under excess and surplus policies
• May work on claims in litigation in conjunction with a Commercial Litigation adjuster

Required Experience, Education and Skills

• 6+ years of physical damage estimating experience, preferably with time as both technician and writer
• I-CAR certification or the ability to obtain within first year in position
• Knowledge of auto repair estimates and systems, including commercial and special lines vehicles
• Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures for general auto, commercial, and special lines exposures.
• Ability to independently manage relationships and contracts with Direct Repair Network shops to ensure performance goals are achieved
• Strong and effective negotiation skills