Senior Program Manager / PMO Lead (Scrum) - Conferences

About Gartner IT: 

Join a world-class team delivering creative digital solutions and executing world-class Conferences. A growing team driving process and engineering excellence, Conference Technology makes broad organizational impact by delivering cutting-edge technology solutions that power Gartner Conferences.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.  

About the role: 

Gartner is looking for a well-rounded Senior IT Program Manager who can provide project and program leadership for technology projects within Gartner’s Conference Technology organization. As the Global Conferences business continues to grow, our Conference Technology team will aim to deliver world-class execution, world-class digital products, and world-class data availability. The Senior IT Program Manager role will lead a complex Portfolio of IT projects across multiple technology services. They are accountable for the quality of the results, benefits realization, timely delivery, ensuring that projects are planned and executed in a manner consistent with company strategy, commitments, goals, and standards. They will be responsible for implementing and ensuring adherence to standard Agile practices, coaching and guiding teams through continuous improvement and adoption. In this role you will be required to manage and collaborate with geographically dispersed teams. The candidate must have experience driving Agile transformations and improving organizational Agile maturity.  

What you will do: 

Responsible for the oversight and management of global technology-based Project Portfolio in support of IT initiatives. Accountable for improving organizational Agile maturity and adherence to Agile practices, and for fostering an environment of collaboration and high impact results 

• Facilitate the adoption of Agile methodologies, standards and practices across multiple services and ensure adherence by Technology teams. 

• Provide guidance and support to Scrum Masters in Agile principles and practices 

• Leverage Agile metrics like lead time, cycle time, velocity, and burn-down charts to monitor team performance and identify areas for improvement 

• Identify systemic operational issues and resolve them as well as identify root causes and process improvements to present similar issues 

• Enforce strategic portfolio management standards and practices, promoting transparency, execution and risk discipline across technology development work. 

• Analyze the scope and direction of initiatives across multiple levels of management and organizational boundaries 

• Responsible for the creation of long-term strategies and approaches to control and manage projects in support of complex business requirements 

• Evaluate project and program performance consistently with key performance indicators 

• Partner with technical leadership to report project progress to executive level and cross-team stakeholders. Leverage personal expertise to develop and present rational conclusions, recommendations and direct implementation strategies/action plans 

• Support the development of strategic and tactical pl