Senior Manager - Digital Product

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS is a Fortune 5 company aiming to inspire customers to consistently choose us as their health and wellness go-to retailer by delivering the most relevant and rewarding personalized experiences through a world-class personalization and loyalty program. This is a top initiative within the company, and we have a team dedicated to recruiting the best talent in the world to help propel us to this goal. The company has invested in state-of-the-art technology, scaling of our loyalty program, and deep expertise in analytics and data science to continuously strive for excellence and innovation in this space.

As part of the Analytics & Behavior Change function, the Consumer Engagement and Analytics team helps lead our mission to be a customer-centric, data-driven organization. This team aggressively tracks and helps grow CVS’ customer journeys through franchise by identifying opportunities and optimizing customer strategies derived by analyzing trends in customer shopping behavior, needs, intents, and responses. The team leverages advanced analytics, machine learning and a hypothesis-driven approach to quickly transform data into actionable, customer-centric insights in fast-moving and energizing environment. We are looking for the best, the brightest and the most passionate analytics visionaries to join our team and help us deliver on this initiative.

This position will be based in one of our Analytics Hubs (Wellsley, NY, or RI) and will report to the Executive Director, Agile Marketing and Automation with consistent exposure to senior leadership within Marketing and A&BC.

Responsibilities:

Responsible for owning and defining the product vision and strategy, the roadmap, feature delivery, and overall success of the product to enable a best-in-class E2E experience.

They manage a backlog of features and enablers to enhance the product and extend its architectural and discovery runway. They are responsible for overall product health, inclusive of technical health, and risk communication. They provide leadership and guidance on how to sequence and prioritize investments to optimize value. 

This is an individual contributor role who will lead product teams to achieve key outcomes by collaborating with Product Owners, Domain Owners, and Analysts and is responsible for creating a positive team culture through growing, coaching, and establishing high performing teams.

Strong product management skills, with a proven track record to translate product and capability roadmaps into short-term, tactical delivery plans.

Familiarity with big data concepts. Ability to structure data analysis, driving analytics insights and analytical solutions to understand customer behaviors and insights

Understanding key drivers of business value and being able to translate into business opportunities and frame them as analytical problems. e.g., how to grow a business

Showing willingness to understand and probe into technical details

Ability to work cross functionally (cross technical and business domains) and strong interpersonal skills, including with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

Familiarity with Cloud technology and experience building systems that scale

Present recommendations to senior staff and internal clients. Mentors junior team members. Autonomously leads the client relationship with senior business leaders as their single point of contact



Required Qualifications

7+ years' experience strategy consulting or on strategy teams in large companies

7 years of business experience leading analyses solution development with a track record of business impact

Minimum 7 years total business experience  

General understanding of core programming and computer science concepts, including cloud and AI/ML

Preferred Qualifications

At least 3 years of product strategy experience. Martech Experience preferred

Experience to build internal data product/platform preferred

Ability to drive cross functional teams to alignment in the midst of ambiguity

Experience lead